How To Cancel AT&T Internet Service?

Living in a digital world means needing reliable internet, but sometimes your current service isn’t meeting your needs. You might think about switching Internet Service Providers (ISP) if you’re facing slow internet speeds or Wi-Fi issues. But what about the hassle of canceling your current service? If you’re wondering how to cancel your Xfinity, Spectrum, or AT&T Internet services and need clear guidance on the service cancellation process, we’re here to help!

Here’s a simple guide on how to smoothly cancel your AT&T Internet service. Whether you prefer the simplicity of a phone call, the personal touch of an in-store visit, or the convenience of online cancellation, we’ll help you manage the process confidently and avoid any unnecessary fees. So, let’s get started and make sure you can transition from your current ISP without any stress!

How To Cancel Internet AT&T Service

Canceling your AT&T Internet doesn’t have to be stressful. We’ve outlined a few easy methods to help you end your service smoothly, depending on what’s most convenient for you. Whether you prefer to handle things online, over the phone, or in person, you’ll find a cancellation method that suits your needs. Here’s how to do it:

Important Note: To ensure security, only the account owner has the authority to cancel any AT&T services, including Internet, Home Phone, or U-verse TV service.

1. Through Phone Call

Many clients opt to cancel their AT&T Internet service via phone for its simplicity, especially when time constraints or location hurdles make visiting a physical store challenging. Canceling your AT&T Internet over the phone is a convenient option, especially if you can’t visit a store. Here’s a quick guide to help you cancel efficiently:

• Call AT&T Customer Service: Dial 1-800-288-2020 to connect with the AT&T customer service line.
• Verification Process: If your identity isn’t immediately confirmed through your phone number, be ready to provide your account number or other necessary details for verification.
• Specify Reason For Call: Clearly mention the purpose of your call as “cancel service”.
• Service Clarification: When asked about the specific service you’re canceling, specify “Internet.”
• Engage With Customer Service Representative: Once connected, inform the representative that you need to close your Internet account due to moving out of the country.
• Request Early Cancellation Date: Ideally, request a cancellation date that precedes the next billing period to avoid paying for an extra month of service.
• Equipment Return Process: The representative will guide you through the requirements for returning the equipment and provide a “return authorization number.” If you choose UPS for equipment return, be sure to note down this number.

Following these steps will help you handle the phone cancellation process efficiently and ensure a smooth transition out of your AT&T Internet service without any delays or extra fees.

2. Visit An AT&T Store

Visiting an AT&T store is a direct way to manage your service cancellation while ensuring a smooth equipment return process. Follow these steps:

• Locate A Store: Find your nearest AT&T retail store.
• Equipment Preparation: Gather all AT&T Internet equipment received, including the modem, receivers, gateway, cables, and related items. If possible, use the original packaging for safe transport.
• Visit An AT&T Store: Head to an AT&T store and approach a store agent for service cancellation assistance. Bring all the equipment with you to avoid fees for any unreturned items. If not, you have to pay for that unreturned equipment at the time of bill clearance.
• Cancellation Request: Inform the agent that you need assistance canceling your AT&T account due to moving out of their service area. If prompted to transfer service, clarify that you’re relocating out of the country.
• Choose Cancellation Date: Set a cancellation date within the current billing period to avoid additional charges for the following month.
• Receipt For Equipment Return: Ensure you receive a receipt for the returned equipment and the cancellation interaction, confirming the successful completion of the cancellation process.

Follow these steps at an AT&T store to ensure a smooth and hassle-free cancellation of your AT&T Internet service at a store, and ensure to return any rented equipment to avoid any further charges in the final bill.

3. Through Online (DSL Customers Only)

Do you know that you can also cancel your AT&T Internet service online? Yes, only customers with a DSL (digital subscriber line) internet connection can cancel their service online through their AT&T account. Whereas, customers using IPBB (Internet Protocol Broadband) or AT&T Fiber can cancel their service in-store or by phone. Since AT&T stopped signing up new customers for DSL service in 2020, it’s highly unlikely that you’ll be able to use this method to cancel your IPBB or AT&T Fiber plan.

If you’re a DSL customer with AT&T, you can cancel your Internet service online conveniently and efficiently through a few simple steps. Here’s how:

• Visit The Website: Go to the official AT&T website.
• Go To Support: Find and click on the “Support” tab in the top menu.
• Access Bill & Account: Click on “Bill & Account” to proceed to the relevant section with your account details.
• Select Service Options: Within the options for Move, Change, Suspend, and Cancel Service, and choose “Cancel and Suspend.”
• Cancellation Solution: Under “Cancel Your Service,” select “Solution.”
• Expand Options: Scroll to the bottom of the page and click “Show More” to reveal additional options.
• Submit Online Cancellation Request: To initiate the cancellation process, click “Submit an Online Cancellation Request.”
• Log In And Submit Request: Log in to your account, go to your Account page, and submit your cancellation request.

Although it is available only for DSL customers, they should ensure no outstanding balances, understand contract terms, request cancellation, return equipment, and confirm billing has stopped. Follow the streamlined procedure to cancel their AT&T Internet service efficiently and securely online that is tailored to their needs.

About Cancellation Fee

Cancellation fees are applicable if you decide to terminate your AT&T service prematurely, particularly for contracted services. The fee structure is as follows: $15 per month for each remaining month of the contract duration.

Some AT&T services come with contracts, while others do not. For instance, AT&T Internet-only plans typically do not require a contract, whereas phone and TV bundles may involve a two-year agreement. If you opt to cancel your service before the contract’s stipulated duration, you may incur “early termination fees.”

The early termination fees vary based on the contract duration. For 1-year contracts, the fee can go up to $180, and for 2-year contracts, it may reach up to $360. Essentially, the calculation is straightforward: you are required to pay $15 for each month remaining in your contract.

Here’s a breakdown of early termination fees in table format:

This table provides a clear overview of the potential fees associated with early termination based on the type and duration of your AT&T service contract.

Steps To Cancel Your AT&T Service

The process of canceling your AT&T service demands precision and understanding of the necessary steps. From settling outstanding bills to ensuring the smooth return of equipment, each step plays a crucial role in successfully ending your subscription. Let’s break down the sequence of actions required to terminate your AT&T service seamlessly.

1. Pay Out Your Account Bills

Before initiating the cancellation process, it’s imperative to settle any outstanding bills associated with your AT&T service. Ensure that all charges, fees, and usage costs are paid in full. This step is crucial to avoid any complications during the cancellation and to guarantee a smooth transition out of your AT&T service. If not, they make you pay late fees, and ensure that you’re not in a good position in case any restocking fees or equipment disputes begin.

2. Gather Your Account Information

Collect all relevant account details associated with your AT&T service. This includes your account number, contact information, any correspondence or documentation related to the service, and any passwords or PINs associated with your account. Having this information readily available will streamline the cancellation process and ensure accuracy when communicating with AT&T’s customer service representatives. You need to provide your billing address and the last 4 digits of your social security number.

3. Initiate The Cancellation Of Your AT&T Internet Service

Certainly! Initiating the cancellation of your AT&T Internet service can be done through various channels, as mentioned previously: via phone, by visiting an AT&T store, or through the online method (specifically available for DSL customers). You can choose the method that aligns best with your preferences and convenience. Once you’ve decided on the preferred method, follow the specific instructions provided earlier in this article to commence the cancellation process smoothly. Whether it’s making a phone call, visiting a store, or navigating through the online procedure, initiating the cancellation marks the beginning of concluding your AT&T Internet service. Remember to have your account information handy when speaking to a representative, explain your reason for canceling your internet service, and ask questions to confirm your identity and verify the reason.

4. Pay Your Early AT&T Cancellation Fee (If Applicable)

If you are subject to an early termination fee due to canceling your AT&T service before the contract duration ends, ensure that you settle this fee. The cancellation fee varies based on the remaining months left in your contract, as outlined in your agreement. It’s crucial to pay this fee promptly to avoid any potential complications and ensure the completion of the cancellation process. Be mindful of the fee amount and ensure it’s paid in accordance with the terms stipulated in your AT&T service contract.

Usually, the early termination fee is up to $180 for a 1-year contract, whereas it could be up to $360 for a 2-year contract period.

5. Process The Return Of AT&T Internet Equipment

Returning the equipment provided by AT&T (like a router, power cords, modem, DSL high-speed internet device, landline phone, other accessories, and other AT&T equipment) is a crucial step in the cancellation process. Depending on how you initiated the cancellation:

• In-Person Cancellation: If you cancel your service in person, you can conveniently return the equipment at the same time.
• Phone or Online Cancellation (For DSL Customers Only): If you canceled via phone or online (specifically for DSL customers), AT&T will facilitate the return process through UPS. They will provide you with a prepaid shipping label and an equipment return authorization number.

For a UPS return, ensure you have:

• Pre-paid Shipping Label And Return Authorization Number: These will be provided by AT&T for your return.
• Equipment Packaging: If available, use the original boxes for packaging. If not, use a sturdy box and pack the equipment neatly.
• Accessories: Include all power cords, Ethernet wires, and other accessories that were initially provided with the equipment.

Leased equipment must be returned within 21 days to avoid additional charges. Failing to return leased equipment within this timeframe may result in being billed for the equipment. Given the high fees associated with unreturned equipment, it’s crucial to adhere to the return guidelines to prevent any unnecessary charges.

6. Make Sure That Billing Has Stopped

After initiating the cancellation process and returning the equipment, it’s crucial to verify that billing for your AT&T service has ceased. Confirm with AT&T’s customer service that your account has been officially closed and billing has been halted to avoid any unexpected charges or fees. Also, you need to have these papers handy to get rid of these disputed fees:

• A printed or emailed statement for the cancellation request
• A receipt copy from your visits to one of their stores
• The shipping receipt from UPS and the return authorization number for the equipment.

In case you find any extra fees after canceling, you should contact your customer service line and state “dispute charge” to resolve the billing. If you have an outstanding balance on your AT&T account, you have to pay it before canceling your Internet service. Also, ensure to check if there are extra fees or refunds that you can get.

7. Confirm The Cancellation

After completing the cancellation process, it is essential to confirm that your AT&T Internet service or other AT&T Internet-only plans have been canceled. For this, check your account online or contact AT&T customer service for the cancellation date. If you continue to receive bills or other communications from AT&T after canceling the service, then contact them immediately to resolve the issue. Remember that you may be subject to early termination fees, dispute charges, extra fees, or other charges if you cancel before the end of your contract term.

AT&T Internet Cancelation Policy

Need to cancel your AT&T Internet service? Here’s what you need to know to do it smoothly and avoid extra fees.The best is to end it early and return your equipment

Cancellation Policy

Within 14 Days: You can cancel your service within 14 days of activation without an early termination fee (ETF). Remember, you’ll still need to pay for any service used during that time, charges incurred through cancellation, and return any leased equipment.

After 14 Days: If you cancel after 14 days and you have a contract, you’ll need to pay for the service used and other charges, plus an ETF. Some service charges may also apply.

How To Cancel

• Make sure the account owner makes the call to initiate the cancellation process.
• Dial 800-288-2020 with your account number and personal identification number (PIN) ready.
• Call during normal operating hours. If you call after hours, your cancellation will be processed the next business day.

Early Termination Policy

If you cancel more than 14 days after activation of your AT&T internet services and are under a contract, an Early Termination Fee (ETF) applies. This fee decreases each month you’ve had your service active. It will be listed as ‘Early Termination Fee’ on your bill within three billing periods.

Cancellation Fees

If you end your service before your contract is up, you’ll be charged about $15 for each remaining month of the contract. This fee is collected at the time of your final bill.

Here is a table that explains you about ETF and the term commitment. The ETF is $180 and the contract period is a year.

Note: There won’t be any early termination fee (ETF) if the service is canceled within 14 days of activation.

Additional Information On Canceling AT&T Internet Service

Here are a few important points to consider when canceling your AT&T Internet service:

• Promotional Plans: If you cancel your service before the end of your promotional plan or service commitment, be aware that penalties and additional fees may apply.
• Weekend And Holiday Requests: Cancellation requests made on weekends or holidays are handled differently. If you cancel on a holiday, your request will be processed on the next regular business day. If you cancel during weekend operating hours, your request will be considered immediately, though these hours can vary by region.
• AT&T Email Account: If you have an AT&T email account, note that it will remain active for 30 to 60 days after you cancel your Internet service. Only after this period can you delete the email account.

Keep these points in mind to ensure a smooth cancellation process and to avoid any unexpected charges or delays.

Equipment Return Policy

AT&T Equipment Return Policy: When you cancel your AT&T Internet service, it’s important to return any equipment provided by AT&T. Here’s what you need to know to avoid extra fees.

Returning Your Equipment

• Deadline: Return your equipment without damage within 21 days of canceling your service to avoid a non-return fee of about $150.
• Late Returns: If you return the equipment within 6 months of service termination, any non-return fees charged will be refunded to your account. However, fees for damaged equipment will not be refunded.

How To Return Equipment

• Wall-Mounted Equipment: If your AT&T equipment is wall-mounted, leave it installed along with its power cord. Do not remove or return this equipment. Instead, head over to the nearest FedEx Office or the UPS Store with your account number.
• Service Stores: AT&T does not accept returns at their stores, so use FedEx or UPS delivery services for equipment returns.
• Receipt: After you drop off your equipment, ensure you get a receipt. UPS will pack and ship your equipment back to AT&T at no extra cost to you.

This process helps you return your equipment smoothly and avoid unnecessary charges.

FAQs:

Conclusion

In conclusion, canceling your AT&T Internet service doesn’t have to be a headache! Choose your preferred method – phone, in-store, or online (DSL only) – and follow the guide’s clear steps. Remember to settle bills, gather information, initiate cancellation, pay any early termination fees, return equipment properly, and confirm billing stops. With this roadmap, you can confidently navigate the process and say goodbye to your AT&T Internet subscription without any confusion or unnecessary fees. So relax, take a deep breath, and follow the guide – smooth sailing awaits!