Xfinity, formerly known as Comcast, stands as a prominent Internet and cable TV service provider in the United States, offering a spectrum of plans ranging from 50 Mbps to a blazing 2,000 Mbps. While their services can be remarkable, the associated costs may prompt some users to seek more budget-friendly alternatives. Whether you’re exploring other options or find yourself compelled to cancel due to relocation, this guide is tailored for you. In the upcoming sections, we’ll meticulously outline the steps to gracefully cancel your Xfinity subscription, ensuring a smooth process without unnecessary hassle. Stay with us as we unravel the insights you need to navigate this transition seamlessly.
How to Cancel Xfinity Internet?
Canceling your Xfinity Internet subscription is a straightforward process, designed to provide users with convenience and clarity. To initiate the cancellation, follow these simple steps:
- Call Comcast Retention: Dial 1-800-XFINITY or 1-800-COMCAST (the number should also be on your bill). Navigate the menu to reach the Comcast Retention department. Clearly state your intent to cancel your Xfinity subscription by saying “Cancel Service.”
- Explain Reason for Cancellation: When speaking to the Comcast Retention representative, prepare a reason for canceling. A commonly accepted reason is relocation to an area without Comcast services. Stay firm in your decision.
- Stand Firm: Expect Comcast to try retaining you as a customer by offering incentives or suggesting postponing the cancellation. Politely but firmly reiterate your decision to cancel.
- Equipment Return: Inquire about the equipment listed under your account and note down their serial numbers. Ensure returning all Comcast equipment as per their instructions to avoid charges. If any freebies were provided, return those as well.
- Confirmation: After the call, confirm the cancellation with Comcast. Verify if there’s any outstanding balance or unreturned equipment. Ensure the service is fully canceled and request final confirmation.
- Follow-Up: If there are pending actions on Comcast’s end, request completion before ending the call. Follow up to ensure all aspects of the cancellation are finalized.
Alternative Ways to Cancel Xfinity Internet
In addition to the primary method of contacting Xfinity’s customer service, there are alternative pathways available to cancel your Xfinity Internet subscription. These alternative methods offer flexibility and convenience to cater to different preferences. Let’s explore these alternative avenues to facilitate a smooth cancellation process.
Use Xfinity Assistant Chat
Utilizing the Xfinity Assistant Chat for canceling your Xfinity Internet service is a convenient and straightforward method. Follow these steps to initiate the cancellation process:
- Access Xfinity Chat: Visit xfinity.com and locate the chat option at the bottom right corner of the screen. Click on “Chat” to begin.
- Initiate Cancellation: Once in the chat window, type “Cancel Service” to express your intention to cancel.
- Identity Confirmation: Confirm your identity by providing necessary details such as your name, address, and phone number as requested during the chat.
- Request Service Cancellation: Clearly state your request to cancel your home internet service to the Xfinity Assistant.
- Equipment Return: Following the cancellation, ensure to return any Xfinity equipment by visiting a local Xfinity store as per their instructions.
By Email/Mail Cancellation Form
Canceling your Xfinity Internet service via the Email/Mail Cancellation Form provides an alternative method for a hassle-free cancellation process. Here’s a step-by-step guide to proceed:
- Access Cancellation Form: Visit the Xfinity Cancellation Form website to download the cancellation form.
- Form Completion: Fill in the required details on the form, including your account number, name, and address.
- Select Cancellation Date: Choose a cancellation date that is at least seven days in the future to allow for processing.
- Sign and Date: Sign and date the form to authenticate the cancellation request.
- Return Equipment: Arrange to return any Xfinity equipment by visiting a local Xfinity store in adherence to their guidelines.
- Submission: Email or mail the completed form with your account number as the subject line. Send the form to Comcast_Notice@home.com or mail it to the near Xfinity Store
- Confirmation: Expect confirmation of your cancellation within 10 days after submitting the form.
How to Return Xfinity Equipment?
Returning your Xfinity equipment is an essential step when canceling your service. Follow these steps for a seamless equipment return process:
Contact Xfinity: Inquire about the specific return process for Comcast Xfinity equipment, including modems or cable boxes. Follow the instructions provided by the representative.
Take Pictures: Before returning the equipment, take pictures of each item along with their serial numbers. This documentation serves as a record of the condition and identity of the equipment.
Receipt and Documentation: When returning the equipment at a Comcast store, UPS store, or in a prepaid box, ensure to get a receipt. Take a picture of the receipt for your records.
Follow Instructions: Adhere to the instructions given by the Xfinity representative regarding the return process. This may include dropping off the equipment at a specific location or using a prepaid mailing option.
Keep Records: It’s crucial to keep records of the equipment return. Hold onto the receipt and pictures of the equipment for at least one billing cycle. This documentation serves as evidence in case of any discrepancies.
Failure to promptly return or mail the equipment to the designated service address or local Xfinity store may result in additional charges for unreturned equipment.
About Cancellation Fee
Understanding the cancellation fees associated with ending your Xfinity Internet service is essential. The following table outlines the early termination fees and charges for unreturned equipment:
| Cancellation Type | Fee for Charges |
| Early Termination Fee | Monthly fee reduction by $10 until reaching $10 for the final initial contract month. |
| Unreturned Equipment | Up to $150 per device if Xfinity equipment (modem, router, etc.) is not returned after cancellation. |
The early termination fee follows a decreasing structure, reducing by $10 each month until it reaches $10 for the final month of the initial contract. Additionally, failure to return rented equipment such as modems, routers, or other Xfinity devices after cancellation may result in charges of up to $150 per device. It’s crucial to adhere to the return policy to avoid these potential fees.
Considerations Before Canceling Xfinity
Before finalizing the cancellation of your Xfinity service, consider the following factors:
- Selecting Cancellation Date: When contacting Xfinity for cancellation, you have the option to specify the end date. While Xfinity may offer to conclude the service with the current billing cycle, you can also choose an earlier date. Keep in mind that it might take a few business days to process the cancellation.
- Final Bill Payment: The last bill for your last billing cycle will arrive on the usual date. Ensure timely payment of this bill, even if received after canceling the subscription.
- Reasons for Cancellation: Assess your reasons for canceling Xfinity, whether it’s due to a slow connection, high pricing, or other factors. Explore the option to switch to a more affordable plan or transfer the service if you’re moving. Xfinity can send any necessary new equipment to your new address.
- Cancellation Authorization: Note that only the account holder can cancel the Xfinity service. Requests made by someone else on your behalf cannot close the account. The account holder should follow the designated cancellation steps.
Considering these factors before canceling Xfinity ensures a smoother transition and helps address potential concerns or requirements associated with the cancellation process.
Cancel Xfinity Internet Service – FAQs
Ans: Yes, you can initiate the cancellation process online through the Xfinity website or by contacting customer service via chat.
Ans: Prepare your account details, including your customer ID, billing address, and any necessary information as requested by the Xfinity representative.
Ans: You can return the equipment to a local Xfinity store, a UPS store, or by using a prepaid box provided by Xfinity. Remember to keep records of the return.
Ans: The cancellation request may take a few business days to process after contacting Xfinity customer service.
Ans: Yes, when contacting Xfinity for cancellation, you can specify the desired end date, either at the current billing cycle or an earlier date.
Conclusion
In conclusion, canceling your Xfinity internet service can be a straightforward process with the right tools and information. Consider your reasons for canceling, choose your preferred method (call, chat, email), and be prepared to return equipment and settle any outstanding fees. Remember to prioritize clarity and firmness in your communication with Xfinity to navigate the cancellation process seamlessly and avoid unnecessary hassle. With this guide in hand, you can confidently cut ties with Xfinity and move on to a new internet provider that fits your needs and budget.
