How To Cancel Your Peacock Subscription?

Peacock, NBCUniversal’s streaming service, offers a variety of content, from hit TV shows to blockbuster movies. If you’ve decided it’s time to move on, you might be wondering how to cancel your Peacock subscription. Whether you’re looking to cancel on your iPhone, through Amazon, or via Xfinity, we’ll also cover how to unsubscribe from Peacock altogether, so you can make sure your account is fully closed.

In this blog, we’ll address common questions like “How do I cancel my Peacock subscription?” and “How do I unsubscribe from Peacock?” You’ll also learn how to cancel Peacock on specific platforms, including iPhone, Amazon, and Xfinity. With this blog, you’ll know exactly how to manage your Peacock subscription, no matter where you signed up.

Is It Possible To Cancel The Peacock Subscription Plan?

Yes, it is possible to cancel a Peacock subscription plan. People usually cancel because they may have finished watching specific shows or movies they were interested in. Other reasons include cost concerns, switching to other streaming services, or not finding enough content that matches their preferences. Some users also cancel when they receive Peacock as part of a promotion or trial and no longer need it after the period ends. In the below section, we will take a look at the many methods you can follow to cancel your subscription.

How Do I Cancel My Peacock Subscription?

We have multiple methods covered below for canceling your Peacock subscription. Please follow or pick the one that suits you best for an easy and hassle-free cancellation process.

1. Canceling Through The Peacock Website

If you subscribed directly through the Peacock website

• Step 1: Visit the Peacock website and log in to your account.
• Step 2: Click on your profile icon in the upper-right corner of the screen.
• Step 3: Select Account from the drop-down menu.
• Step 4: Under Plans & Payment, click Change Plan.
• Step 5: Scroll down and select Cancel Premium Plan.
• Step 6: Follow the on-screen instructions to confirm the cancellation.

2. Canceling Through A Mobile Device (iOS Or Android)

If you subscribed through the Peacock app on your mobile device

For iOS (Apple) users:

• Step 1: Open the Settings app on your iPhone or iPad.
• Step 2: Tap on your name at the top, then select Subscriptions.
• Step 3: Find and select Peacock from the list of subscriptions.
• Step 4: Tap Cancel Subscription and confirm your choice.

For Android users:

• Step 1: Open the Google Play Store on your Android device.
• Step 2: Tap the menu icon (three lines) in the top left corner and select Subscriptions.
• Step 3: Find Peacock in the list and tap it.
• Step 4: Select Cancel Subscription and follow the prompts to confirm.

3. Canceling Through A Cable Provider

If you subscribed to Peacock through your cable provider:

• Step 1: Contact your cable provider’s customer service or visit their website.
• Step 2: Request to cancel your Peacock subscription.
• Step 3: Follow any specific instructions provided by the provider to complete the cancellatio

4. Confirmation Of Cancellation

After you cancel, you should receive a confirmation email. Keep this email for your records. Your subscription will continue until the end of the current billing cycle, after which it will not renew.

How Do I Cancel My Peacock Subscription Through Roku?

If you subscribed to Peacock through Roku and wish to cancel your subscription, here are the steps you can take:

1. Access The Roku Home Screen

Press the Home button on your Roku remote to return to the main screen.

2. Navigate To The Peacock Channel

Scroll through your channel list to locate the Peacock app.

3. Open The Options Menu

Highlight the Peacock channel using your remote, then press the Star (*) button on the remote to open the options menu.

4. Manage Subscriptions

In the options menu, select Manage Subscription.

5. Cancel The subscription

• Choose Cancel subscription from the list of options.
• Roku will ask you to confirm the cancellation. Confirm your choice by selecting Cancel subscription again.

6. Confirmation

Once you’ve completed the process, Roku will display a confirmation message, and your subscription will remain active until the end of the current billing period.

7. Check For Confirmation Email

After canceling, you should receive an email from Roku confirming the cancellation of your Peacock subscription. Keep this for your records.

What Happens After You Cancel Your Peacock Subscription?

When you cancel your Peacock subscription, several things happen depending on your subscription type and the timing of your cancellation. Here’s what to expect:

1. Access Until The End Of The Billing Cycle

• After you cancel, you will still have access to Peacock Premium or Premium Plus features until the end of your current billing cycle. Your account won’t be immediately downgraded, so you can continue streaming until that period ends.
• For example, if you cancel halfway through a month, you will still enjoy your paid benefits for the remainder of the month.

2. Downgrade To Free Plan.

• Once the billing cycle ends, your account will automatically be downgraded to Peacock Free. This means you can still use Peacock, but your access will be limited to content available on the free tier. Many premium features will no longer be available, such as ad-free viewing or access to certain shows.

3. Loss Of Premium Content Access.

• If you were subscribed to Peacock Premium or Premium Plus, you will lose access to content exclusive to those tiers after the billing cycle ends. This includes:
• Original Peacock shows and movies that are exclusive to Premium.
• Next-day access to current NBC shows.
• Premium live sports (like Premier League or WWE events).
• Ad-free viewing (if you had Premium Plus).

4. No Refunds For Unused Periods.

• Peacock typically does not provide refunds for unused time in your subscription after cancellation. You will keep the subscription for the remainder of the billing period but won’t get any money back for canceling early.

5. Data Retention.

Your viewing history, saved shows, and preferences will remain associated with your account. If you decide to resubscribe later, you’ll be able to pick up where you left off, unless you completely delete your account.

6. Canceling Through Third Parties.

If you subscribed to Peacock through a third-party service like the Apple App Store, Google Play, or a cable provider, the cancellation process must happen through that same platform, and the terms may vary.

7. Reactivating Your Subscription.

If you decide to reactivate your Peacock subscription in the future, you can do so easily from your account settings. Your account details, such as watchlists and previously watched content, will still be saved, and you can choose to upgrade to Premium or Premium Plus again.

How To Verify The Cancellation?

1. Check Your Peacock Account Status

• Step 1: Go to the [PeacockTV website](https://www.peacocktv.com) or open the Peacock app.
• Step 2: Sign in using your Peacock account credentials.
• Step 3: Click on your profile icon in the top-right corner and go to Account or Manage Subscription.
• Step 4: Check your Subscription Status. It should indicate that your subscription is canceled, with information about when your access will revert to Peacock Free.
• Step 5: If your account is still active or it says “Auto-Renew” is on, the cancellation may not have gone through, and you may need to cancel again.

2. Look For A Confirmation Email

• After successfully canceling your subscription, Peacock should send a confirmation email to the address associated with your account. This email will confirm that your subscription has been canceled and include the date when your access to Premium features will end.
• Check your inbox and spam/junk folder for an email from Peacock if you don’t see it right away.

3. Monitor Payment Or Billing Activity

• Check your bank or credit card statement to ensure you are no longer being charged for the subscription. Peacock subscriptions are billed on a monthly or annual basis, so after cancellation, you should not see any charges beyond your current billing cycle.
• If you see a charge after canceling, verify whether it corresponds to the end of the current cycle, or contact Peacock support.

4. Check Subscription Status On Third-Party Platforms

• If you subscribed through Apple App Store, Google Play, or another third-party provider, you will need to verify the cancellation on those platforms:
• For Apple App Store: Go to Settings > Apple ID > Subscriptions, and check if Peacock is still listed. It should say Expired or Canceled if it’s no longer active.
• For Google Play: Open the Google Play Store app > Profile Icon > Payments & Subscriptions > Subscriptions, and check the status of your Peacock subscription. It should indicate that it is canceled.

5. Contact Peacock Support

If you’re unsure whether the cancellation went through, or if you don’t receive confirmation, you can contact Peacock Support through their website or app for further verification. They can check your account status and ensure the subscription has been successfully canceled. 

How To Reactivate Your Peacock Subscription

If you’ve ever canceled your Peacock subscription and now want to reactivate it, you’re in the right place! Reactivating your subscription is simple and quick. Whether you miss the shows, movies, or live events, we’ll walk you through the steps below to get your account back up and running in no time. Just follow the method that suits your needs!

On A Web Browser

• Visit the Peacock Website: Go to [www.peacocktv.com](https://www.peacocktv.com) and log in with your existing account credentials.
• Access Account Settings: Once logged in, click on your profile icon at the top right corner of the screen. Select “Account” from the dropdown menu.
• Reactivate Subscription: In the “Plans & Payment” section, you should see an option to reactivate your subscription. Choose the plan you wish to subscribe to and confirm your payment details.
• Confirm Reactivation: After entering your payment information, confirm the reactivation of your subscription. You should receive a confirmation email once your subscription is reactivated.

On A Mobile App

• Open the Peacock App: Launch the Peacock app on your mobile device and login if you aren’t already.
• Navigate to Account Settings: Tap on the profile icon in the bottom-right corner. Select “Account” from the menu.
• Reactivate Subscription: Under “Plans & Payment,” select the option to reactivate your subscription. Choose your preferred plan and enter your payment details.
• Confirm Reactivation: Confirm your choice to reactivate the subscription. You’ll receive a confirmation message within the app.

Through A Third-Party provider (e.g., Apple, Google, or a TV provider):

• Access the Provider’s Subscription Management: If you originally subscribed through a third party, go to that provider’s subscription management page (e.g., Apple App Store, Google Play Store).
• Find Peacock Subscription: Locate your Peacock subscription in the list of managed subscriptions.
• Reactivate: Select the option to renew or reactivate the subscription and confirm your payment details.
• Confirm: Follow the on-screen prompts to complete the process. After reactivating, your access to Peacock should resume immediately.

Common Issues And Troubleshooting

1. Can’t Find the Cancel Subscription Option.

Issue: The option to cancel isn’t visible in your account settings.

• Make sure you’re logged into the correct Peacock account.
• If you subscribed through a third-party platform like Apple App Store, Google Play, or a cable provider, the option to cancel may not be available directly through Peacock. In this case, you need to cancel through that specific platform (e.g., go to your Apple or Google subscriptions to cancel).
• If you’re using a mobile browser, try switching to a desktop browser for better functionality.

2. Subscription Still Active After Cancelling.

Issue: You’ve canceled your subscription, but it still shows as active.

• Peacock allows you to access the service until the end of your billing cycle, so your subscription may appear active until that date.
• Verify that the cancellation went through by checking for a confirmation email and looking at your account status.
• If you canceled through a third-party service, ensure the cancellation was successful on that platform.
• If the cancellation doesn’t seem to have gone through, try the process again or contact Peacock Support.

3. Getting Billed After Cancellation.

Issue: You canceled your Peacock subscription but are still being charged.

• Double-check that you canceled before the billing cycle is renewed. If you canceled just after your renewal date, you may still be charged for the next month but won’t be billed again.
• If you subscribed through a third-party service, confirm that the cancellation was processed there (Apple, Google Play, etc.).
• Check if there are multiple Peacock accounts linked to different email addresses or payment methods.
• If charges continue after cancellation, contact Peacock customer support to resolve the issue.

4. Unable to Log In or Access Account to Cancel.

Issue: You can’t log into your Peacock account to cancel the subscription.

• If you’ve forgotten your password, use the Forgot Password option on the sign-in page to reset it.
• If your account is locked or there’s another issue preventing you from logging in, contact Peacock Support for assistance.
• Check for an email from Peacock for updates on any account status changes, especially if there’s a temporary hold on the account.

5. Canceling Through a Third-Party Platform.

Issue: You signed up through the Apple App Store, Google Play, or cable provider, and can’t cancel directly through Peacock.

• Go to the respective platform (e.g., Apple or Google Play) and navigate to your subscription settings to cancel Peacock.
• If you subscribed through a cable provider, log into your provider’s website or call customer service to cancel.
• If you’re unsure where you subscribed, check your email receipts for clues on which platform you used.

6. Subscription Still Shows as Active After Cancellation Confirmation.

Issue: You’ve received a confirmation of cancellation, but your account still shows as active.

• Check the billing cycle end date. Your subscription will remain active until the end of the current cycle even after cancellation.
• Wait a few hours and refresh the page. It might take some time for the system to update.
• If it’s still showing as active after your billing cycle, contact Peacock Support for further help.

7. Unable to Cancel During a Free Trial.

Issue: You’re unable to cancel your subscription while still on the free trial.

• Free trials can usually be canceled at any time before they transition into a paid subscription. Make sure to cancel before the trial ends to avoid automatic charges.
• Ensure you’re following the correct cancellation process through the platform you signed up with (Peacock website, Apple, Google Play, etc.).
• If the trial has already transitioned into a paid subscription, you may need to cancel immediately to prevent further billing in the next cycle.

8. Error Messages While Cancelling.

Issue: You’re receiving error messages while trying to cancel your Peacock subscription.

• Clear your browser’s cache and cookies, then try logging in again.
• Try using a different browser or device to cancel.
• If the problem persists, contact Peacock Support and provide details of the error message for assistance.

FAQs:

Conclusion

Canceling your Peacock subscription is a straightforward process that varies depending on the platform through which you originally subscribed. Whether you manage your subscription directly through the Peacock website, via a mobile device, a third-party service, or through a cable provider, following the appropriate steps ensures a smooth and efficient cancellation. When you are carefully following the instructions provided, you can avoid any unwanted charges and maintain control over your streaming services. Should any issues arise during the cancellation process, contacting customer support for assistance is recommended to ensure your subscription is successfully terminated.