How To Fix Your Xfinity Remote: 9 Quick And Easy Solutions

Howdy technophiles! Is your Xfinity remote not working properly? If that’s the case, you should know that many people encounter some (or) other issues with their Xfinity remote. Whether it is malfunctioning (or) the remote is not performing as intended, we’ll guide you through fixing it.

Xfinity is a prominent internet provider with a very good smart TV-style set-top box. It offers the most popular apps as well as video streaming services. However, in rare situations, the Xfinity remote can stop functioning. Anyways, we have developed this article to assist you in fixing your Xfinity remote.

In this article, we will go over the troubleshooting steps that you should follow to fix your Xfinity remote.

Let’s get into the details to understand why your Xfinity remote is not working and how to fix this issue that won’t interrupt your entertainment.

Why Is Your Xfinity Remote Not Working?

It is quite common that some may encounter issues with their Xfinity remote not working properly. This can be due to various reasons, and here we are going to know a few common culprits causing this inconvenience.

• Dead Or Low Batteries: The most frequent reason for remote issues is dead or low batteries. Replace them immediately to restore proper function.
• Signal Obstruction: Ensure there’s nothing blocking the signal between the remote and the set-top box. Physical obstructions can prevent the remote from communicating with the box.
• App Issues: Sometimes, the Xfinity app can cause problems. If the app isn’t working correctly, the remote may not function. Check the app interface for any issues and resolve them.
• Incorrect Programming: If the remote isn’t properly programmed to the TV, it won’t work correctly. Try reprogramming or resetting both the remote and the set-top box.

If none of these solutions fix the issue, contact Xfinity customer support for further assistance. They can provide you with specific troubleshooting instructions based on your remote model and equipment.

How To Fix Your Xfinity Remote?

If your Xfinity remote and the buttons aren’t performing or responding properly while pressing them, follow these troubleshooting steps as per your particular problem to fix your Xfinity remote conveniently and enjoy your entertainment.

Problem 1: Batteries Issue

Solution: Check the batteries and replace them if required

Firstly, check the batteries of your remote before proceeding further.

• The Xfinity remote has a red LED light that blinks whenever you press any button.
• But if it blinks several times (like up to 5 times), it implies the batteries are low and should be changed.
• Whereas if the light doesn’t blink at all, it indicates that the batteries are completely drained and must be replaced.
• Replace the batteries with the fresh, new ones. Insert batteries properly with matching positive and negative ends. Check if the remote starts functioning properly or not.

Still, if the issue persists despite changing the batteries, it might be necessary to explore other potential causes and troubleshooting steps for this remote not working issue.

Following that if the remote is still not working, here are the additional troubleshooting steps you should try.

Problem 2: Remote Isn’t Programmed Properly

Solution: Program Your Xfinity Remote Correctly

To begin, ensure that your Xfinity remote is properly configured.

• Different TVs connect to the Xfinity remote in various ways, so double-check that the remote is paired correctly for its proper functioning. Refer to the user manual to complete this process. For voice control models go along the instructions displayed on the TV.

Here are a few ways to program your Xfinity Remote based on the particular models….

• To program the XR16 remote with the Xfinity Flex TV box, you need to point the remote at the TV and press the Voice button. Then follow the on-screen instructions that appear on the TV to complete the pairing process of the remote and the set-top box.
• To program the XR16 remote with a normal TV, you need to press and hold the Voice button and then say the Program Remote. Finally, follow the instructions provided on the TV and check to see if the remote is working properly or not.
• For programming the XR15 remote to a TV, press and hold down both the Mute and Xfinity buttons on the remote for at least 5 seconds. The light on the top of the remote changes from red to green color. You have to enter the 5-digit specific TV code, found on the Xfinity website. Now, the remote is paired and set to proper working order.
• To program this XR15 remote to an Xfinity X1 box, you need to press down and hold the Xfinity Home button and “i” (info) button till the status light on the remote blinks. You have access to a code for further access to screen prompts. Follow these to pair the TV to the Xfinity remote.
• To program this XR11 remote, hold down the “Set Up” button till the light on the remote changes from red to green color. Finally, press the remote’s Xfinity button and enter a 3-digit code.
• To program your voice remote to control the TV or audio device, press and hold the Microphone (voice) button and say “Program remote”. Or simply go to Settings page -> select Remote Settings -> Voice remote pairing. (Or) use your pre-installed Xfinity My Account app.
• If your remote has a setup button, then press and hold the Setup button till the light at the top of the remote changes from red to green. Then enter 9-9-1 and the light flashes green twice. Press CH ^ until the TV turns off. Then press Setup to lock in the code and press the TV power button on the remote. If the TV turns on then you’re all set.
• Programming your remote using the Xfinity My Account app is a straightforward process. For this, install and open the Xfinity app on your Apple or Android mobile device. Tap the TV icon, pick your TV box, and Setup a remote. Swipe to find the remote control model you need to program, and tap Continue. Pick TV or Audio/Other, and follow the programming instructions.

Problem 3: Malfunctioning Of Code (Or) App

Solution: Restart Your Xfinity Device

Xfinity devices such as smartphones and PCs can have a code error (or) malfunctioning of any apps.

• Reboot your Xfinity device to restart the operating system and Xfinity apps from the start.
• Simply disconnect your Xfinity device and wait for a few seconds before plugging it back in.
• Or simply use the Xfinity Remote app on your smartphone to access and navigate on screen.

Problem 4: Physical Barriers In Front Of The TV (Or) Xfinity Device

Solution: Clear the Obstacles

An Xfinity remote sends radio frequency and infrared signals that must be in direct line of sight from the remote’s end to the device.

• Clear soundbars and other decorative items are placed in front of your TV and Xfinity device’s infrared receiver.
• Ensure both Xfinity device and TV are close enough i.e. about 10 feet (3 meters).
• Point the remote directly at the TV box, and also try to unpair your remote from any previous TV box (if connected and forgot to unpair them) by using the instructions provided at xfinity.com/unpair. 

Problem 5: Having More Than 1 TV Box In The App

Solution: Select the default TV box in the home and create “friendly” names for each TV set-top box

• After launching the Xfinity TV Remote App, you need to select a default TV box in the home.
• Create friendly names for each TV box for a clear idea.
• This lets you know which TV box you are viewing or controlling, and if not, select another box from your device:
• iPad/iPhone/iPod – Tap the TV icon in the top left corner
• Android – Tap the menu icon and then Settings. The TV set-top box you’re controlling is listed in the Settings menu. Tap it to select another one.

Problem 6: Remote’s IR Sensor Issue

Solution: Check the IR Sensor Via Mobile Camera

Both your TV and Xfinity remote use infrared beams to send and receive signals.

• Open your phone’s camera app and look at your remote through the screen.
• Press any button on the remote.
• A working remote will have a red light blinking through the camera screen with each button press.
• If you do not see a red light, the remote may be defective (or) the batteries are dead.
• Get a new remote from Xfinity instead of using that defective one.

Problem 7: Remote Not Controlling Cable Box

Solution: Unpair and Re-pair the Remote

If you find that your remote has no control over the cable box unpair and repair your remote.

• Press and hold the “Setup” button until the LED at the top of the remote changes from red to green.
• Then enter the code (981) provided by Xfinity on the remote to re-pair it.
• The status light on the remote should turn solid green to indicate that the remote has been successfully paired with the setup box.
• If it doesn’t work, try resetting the device. Simply unplug it from the power source, wait for 30 seconds, and plug it again.
• Ensure to check the coax cables, as they should be connected properly to the set-top box and the TV.

Problem 8: Remote Controlling The Wrong Device

Solution: Change TV Modes from the Remote

If your remote is controlling the wrong device, make sure it is set to the right device by pressing the TV, AUX (or) DVD button at the top of the remote.

Problem 9: Factory Reset – When All Else Fail

Solution: Factory Reset Your Xfinity Remote.

If troubleshooting hasn’t resolved the issue with your Xfinity remote, performing a factory reset might help. The reset process varies depending on your remote model. Refer to your user manual or contact Xfinity support for specific instructions. Here are a few ways to factory reset your remote:

• Resetting your remote to factory settings will return it to its original form. All of your settings and pairings will need to be reset. Simply click on the “Setup” button on the remote.
• You can factory reset the Xfinity voice remote with a Setup button (XR11). For this, press & hold the Setup button till the LED at the remote’s top changes from red to green. Press 9-8-1 and then the LED blink green twice confirming that the remote has officially completed its factory reset process.
• Factory reset the Xfinity voice remote without a Setup button (XR15) in this process – press and hold the A (triangle) and D (diamond) buttons simultaneously for 3 seconds till the status light changes from red to green. Then enter 9-8-1 and the LED will blink blue 3 times to indicate that the remote was reset. This unpairs the remote and TV box, so you need to pair them again.
• Resetting the Xfinity XR16 remote is simple – all you need is to press and hold down the “I” and “Home” buttons on the remote simultaneously. Wait for the light on the remote to blink. Then press the “Power” button, the “Last” button, and the “Volume Down” button in sequence. Finally, reset the Xfinity remote.
• If having an XR100 remote (Xumo Stream Box) and are still having issues, perform a factory reset – press and hold the back 🔙 button and the Add (+) button till you hear a beep. Enter 9-8-1 and wait for a confirmation beep to reset the remote. After completing, retry pairing your XR100 remote by pressing the Voice Control (microphone) button while pointing at the TV box. Finally, follow the on-screen instructions to complete the pairing process.
• If programming or resetting the Xfinity remote doesn’t work, then you need to reset the Xfinity box. For this, you need to press down and hold the reset button on your Xfinity box for around 5 seconds. Also, follow the instructions on the app to reset the Xfinity box.

If you’ve tried all of the above options and your Xfinity remote is still not working properly, then contact Xfinity customer care via online support center (or) live chat (or) over the phone (1-800-xfinity or 1-800-934-6489) to fix the problem. Need more help with your voice remote – set up, pair, or troubleshooting your remote issues? Learn more about all types of Xfinity Remote models. 

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Conclusion

While encountering issues with your Xfinity remote can be frustrating, most problems can be resolved with a few simple troubleshooting steps. Follow the guidelines outlined in this article to identify and address the root cause of your remote’s malfunction. If you continue to experience problems, don’t hesitate to reach out to Xfinity customer support for further assistance. Remember, a functional remote is essential for enjoying your favorite TV shows and movies, so take the time to ensure it’s working properly.