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Xfinity Stream App Not Working – 12 Easy Ways to Fix It

Is your Xfinity Stream app not responding? If yes, you can fix it within no time by following some simple troubleshooting tips. However, app issues are becoming more prevalent these days. And the majority of people have reported their experiences with the irresponsive app. In this article, we will take you through various reasons why your app isn’t working along with some tips to fix them easily. Get into the article to know more. 

How to Fix Xfinity Stream App Problems?

Usually, there might be multiple reasons why your Xfinity Stream app is not working, including common issues like network connection, firmware updates, database issues, corrupted programs, and so on. However, most problems can be fixed effortlessly by rebooting the app (or) updating it. 

Anyways let’s learn more about these app issues and simple fixes.

1: App Out-Of-Date
Mainly, using an outdated app may no longer be compatible with your device. So, first, update the app and see if it resolves the issue.
  • For Android Users, Open “Google Play Store”, choose the “Menu icon” and select “My apps & games.” Check for the available updates. Download and Install them and restart the app. 
  • For iOS Users, Open “App Store”, go to purchased apps under your profile, and choose the “Xfinity Stream app”. Search for the available updates. Download, install, and restart the application.
2: Xfinity Service is Down
Usually, this might be due to the issue with your cable (or) internet connection. And you can’t fix this problem from your end.
  • You must wait until the Xfinity team resolves the problem.
  • Visit the Xfinity service page to check the status of your connection. 
3: Downloaded Programs are Not Playing
Check whether the apps are still available in the Downloads and if they haven’t expired.
  • Yet times, the downloaded apps might get expired. If so, reinstall it.
  • However, there is a possibility that the programs will be deleted from the downloads. Then re-download the apps. 
  • If you still can’t play the downloaded program, delete it and install it again.
4: Network Connection Issue
Essentially, Xfinity requires a strong and active network connection to work properly.
5: Xfinity Stream App Keeps Freezing
The Xfinity Stream app might freeze due to various reasons. Try the following fixes:
  • Close all other apps on your device.
  • Restart your device and the Xfinity Stream app. 
  • Check the available updates for the Xfinity Stream app.
  • Delete and reinstall the Xfinity Stream app.
  • Check the speed of your network in Google Via “speed test”. 
6: Xfinity Stream App Doesn’t Work Away From Home

Keep the following in mind when using the Xfinity Stream app away from home.

  • Only one device can broadcast at a time.
  • When you are away from home, certain channels and TV shows are unavailable.
  • Make sure you’re connected to your mobile data while using Xfinity Stream app when you are out of the home. 
7: Error Messages
This is one of the most frequently observed problems while using the Xfinity Stream app. Generally, the error messages are related to network connection (or) account settings (or) server issues. Here are some tips to fix them. 
  • Check your internet connection to ensure that it is strong enough to support streaming.
  • Log out of the app and log in again to refresh your account. 
  • If the problem persists, contact Xfinity customer care.
8: Authentication Issues
Some users might come across this issue due to a system outage (or) something wrong with the application itself. Follow these steps to resolve. 
  • Check that your account information is correct and modify the password if needed.
  • Examine the system for any outages and update the outdated apps.
  • Approach Xfinity customer care if you are still unable to log in.
9: Cast Doesn’t Work
Try these actions if you are unable to cast content from the Xfinity Stream app to your TV  (or) any other device.
  • Begin with restarting your TV (or) the casting device and the Xfinity Stream app.
  • Ensure your casting and streaming devices are connected to the same WiFi network.
  • Update your Xfinity Stream app if any new updates are available. 
10: Some Channels (or) Content is Missing
Most users face this problem because of license agreements (or) other restrictions.
  • Once verify your subscription (or) package details under your profile in the app.
  • Check that the content is missing only on your device (or) other devices as well.
  • If nothing works, reach customer care support for assistance.
11: Delete the App and Restart your Modem
Still, if your Xfinity Stream app is not working properly, then you must uninstall the app from your device and restart your modem.
  • Delete the app from your casting device.
  • Reboot the modem with the Xfinity app.
  • Disconnect your modem and router from the power source.
  • Reconnect everything and wait for a few seconds.
  • Re-install the app and log in again.
12: Xfinity Stream App is Not Working on Different Devices (Firestick, Roku, Samsung TV, etc)
Xfinity Stream App is Not Working on Roku Devices
  • Restart the Xfinity Stream app and your Roku device.
  • Ensure that both your mobile device and Roku device are connected to the same Wifi network.
  • Update the app if any new versions are available. Simply open the app, go to settings, and select Check for updates.

If none of these tips work, approach Xfinity customer service.

Xfinity Stream App is Not Working on Firestick
  • Restart both Amazon Firestick and the Xfinity Stream app.
  • Ensure you are signed in to your Amazon account on the Firestick.
  • Verify whether Amazon Firestick and mobile device are connected.
  • Check for the available update and install them. 
Xfinity Stream App is Not Working on Samsung TV
  • Try restarting your TV.
  • Uninstall and install the Xfinity Stream app again.
  • Check for Firmware updates in the app. Just navigate to settings, then About, and select Update. 
Xfinity Stream App is Not Working on iPad (or)iPhone
  • Restart your iPhone (or) iPad and the app.
  • Make sure your iPhone (or) iPad is connected to a WiFi network (or) mobile data.
  • Keep the app up to date with the latest firmware versions.

(For updates, go to Settings>App Store>Updates) 

Xfinity Stream App is Not Working on Chromebook
  • Restart your app and Chromebook.
  • Ensure your Chromebook is connected to the WiFi.
  • Update the app with new software to keep it up to date. 

(For updates open Chrome browser, go to Settings>About Chrome OS>check for Updates) 

Xfinity Stream App is Not Working on Apple TV
  • Restart your app and Apple TV.
  • Make sure your Apple TV  is connected to the WiFi.
  • Check for updates and install them if any. 

(For updates, go to Settings>System>Software Updates) 


Finally, if you’re experiencing issues with the Xfinity Stream app, you can try restarting your devices, upgrading the app, confirming your network connection, and other options. If the issue persists, Comcast customer service can assist you in determining what’s wrong and restoring the app’s functionality. However, we hope this article helps you in fixing the issues with the Xfinity Stream app.

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