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7 Best Ways To Fix Error Code E-8210604a On PS4 or PS5? ?

There is no doubt that when it comes to gaming console, Sony’s PlayStation is the best gadget. After purchasing PlayStation, most users opt for PlayStation Plus membership thanks to its different perks. You can get exclusive offers and massive discounts on different best-selling games.

However, when you go on to purchase or renew PlayStation Plus membership, you may encounter a common problem. You may see PlayStation error code E-8210604A which could be annoying while making the purchase. We will discuss what the error means and what you can do to fix the error.

What Is Error E-8210604A On PS4?

Even though the latest PlayStation version is 5, there are many users who are still sticking to PlayStation 4. A common complaint from PS4 users is the PlayStation error code E-8210604A that they come across when they purchase or renew PlayStation Plus membership. Naturally, the error prevents the users from making their purchase, and they deprive themselves of availing the benefits of PlayStation Plus membership.

When you go on to make a payment to purchase a new membership or renew your expired membership, you will encounter error E-8210604A. The error simply implies that your current payment method is not working. It is sometimes a temporary error, and it can resolve itself after some time. However, sometimes, the error message may not go away, and that is when you have to take steps to fix the error.

How To Fix E-8210604A Error On PS4 or PS5?

E-8210604A error occurs mostly with PlayStation 4. However, there are some users with PlayStation 5 who have reported the same error. No matter which version of PlayStation you have, here are the solutions to the error that you should try out one by one.

1. Sign Out Of PlayStation Network

E-8210604A error could occur if there is any glitch in PlayStation Network. That is why logging out of the PlayStation Network and logging back in can solve the problem. Thereafter, try and purchase PlayStation Plus membership. Here are the steps to follow.

Step 1: From the main panel of PlayStation 4, go to the Settings menu. If you are using PlayStation 5, you need to go to the top-right corner and you have to select the gear icon representing settings.

Step 2: Once Settings menu opens, you need to scroll down and select Users and Accounts option.

Step 3: From the options available, select Other option. Thereafter, select PlayStation Network and select Sign Out option.

Step 4: After logging out, log back into your account. Thereafter, purchase PS+ subscription and see if the problem is solved.

2. Change The Linked Email Address

The email address that is linked with your PlayStation profile should be changed to a new email address. Many have reported that this has solved the problem magically. It is recommended that you link a Gmail email address to your PlayStation profile. Here are the steps to follow.

Step 1: Open your web browser and visit Sony’s Account Management page. Log into your PlayStation account. If 2-step verification is enabled, you can enter the verification code to proceed.

Step 2: After signing in, go to the left sidebar and select Security option.

Step 3: On the right side menu, choose “Sign-in ID(Email Address) and select Edit option.

Step 4: Enter the new email address and click on Save button.

Step 5: You will get an email on your new email address to verify yourself. Click on Verify Now button present in the verification email.

Step 6: Go back to the console and log in with the new email address and see if the problem is solved.

3. Top Up Wallet To Purchase PS+ Subcription

Before making your purchase, you need to top-up your wallet. This will help you to avoid any card related issues. You can pay directly from your wallet and purchase the subscription seamlessly. Here are the steps to add money to your wallet.

Step 1: Open PlayStation Store page on your web browser. Sign into your account.

Step 2: From the top-right corner, click on Account button.

Step 3: From the context menu, select Payment Management.

Step 4: Assuming that you have already linked you card, click on Add Funds option on the right side.

Step 5: Select a funding method and select redeem a prepaid card option.

Step 6: After adding the fund successfully, you have to go and purchase PS+ subscription.

4. Remove All Cards

Sometimes, the card you have added to make payment turns out to be the culprit. Therefore, you should remove all cards to cure the error. Here are the steps to follow.

Step 1: Open PlayStation Store page on your web browser. Sign into your account

Step 2: Form the top-right corner, select your Account icon.

Step 3; The content menu will open and you have to select Payment Management option.

Step 4: You can remove all the cards which is preferably but removing the active card only will do the job.

Step 5: To remove card, click on the arrow that you can find on CC card. Click on Remove button.

Step 6: You can always add the card by going to Payment Settings>Add Payment> Credit/Debit card and add all the requirements details.

Step 7: Finally, purchase PS+ subscription again with the new card.

5. Purchase Subscription From Another Retailer

If the above-mentioned ways are not working for you, you need to purchase PS+ subscription for a third-party retailer rather than from PS4 and PS5 console. You can purchase PS+ subscription from Amazon and this will not make you pay more. When you purchase from a third-party retailers, here are the steps to follow.

Step 1: Log into your Amazon account. Search for PlayStation Plus subscription.

Step 2: Add the subscription to the cart but make sure that you have the correct version.

Step 3: Checkout and make the payment and you will receive a code that you have to redeem in PlayStation console.

Step 4: Go to PlayStation Store and select Redeem Codes from the left menu.

Step 5: Press X on your controller and type the code you got from Amazon. Press Continue to redeem the code and activate the subscription.

6. Use PayPal Payment Option

The best payment method to pay for PS+ subscription is through PayPal. Users have noticed that when they try local payment methods or payment through cards, they encounter the error. On the contrary, payment through PayPal is the smoothest. You can link your international debit or credit card or even your bank account with PayPal and make the payment. Here are the steps to follow.

Step 1: Go to Sony Entertainment Network page. Sign into your account.

Step 2: From the left panel, select Payment Method option.

Step 3: From the right side, click on Add Payment Method option.

Step 4: Connect your PayPal account to PlayStation Network by following the on-screen instructions.

Step 5: On a new tab, open PayPal and sign into your account. Thereafter, link your payment card and click on Link Card option.

Step 6: On PlayStation system, select PS+ subscription and go to the checkout page.

Step 7: Select PayPal as the payment method and you can proceed without any issue.

7. Reset Your Router

The last thing you can do when nothing works for you is to reset your router. The problem could be occurring due to your router malfunctioning. When you reset your router, the configurations and settings get refreshed. The cache data also get erased, and if required, you can perform a factory reset on your router as well.

For instant reset, you will find a reset button on the router. Alternatively, you can power off router and power on after a few minutes for instant resetting. For factory reset, you will have to open the software interface of the router and perform the reset from there. After factory reset, you have to set up everything to get back the internet connection and find out if the problem is solved.


It is quite common to face the error message with the error code E-8210604A when you go to purchase PS+ subscription. There are multiple reasons for the issue to occur and we have provided you with all the possible solutions that can fix the problem. Therefore, you should apply them one by one and see if the problem is solved.

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