Choosing the right call centre headset is crucial for professionals who spend most of their day on calls, whether it’s for customer support, telesales, or teleconferencing.
The perfect headset can significantly enhance call clarity, comfort, and overall productivity in a bustling call center environment.
To help you find the best call center headset, we teamed up with audio engineers, telecom experts, and experienced call center workers to test a variety of headsets. We focused on three crucial aspects:
- Wired/Wireless: Choose wired for stability or wireless for freedom.
- Noise Cancellation: Check for this feature to ensure clear, noise-free calls.
- Connectivity: Confirm compatibility with your system (Bluetooth, USB, audio jack).
Among all the options we have tested, 9 of them passed with flying colours. We have provided the shortlisted the best call centre headsets below in the table.
If you want our detail analysis, read Our “Buying Guide” that delves deeper into these aspects, equipping you with the knowledge to choose a headset that meets your needs.
Moreover, our article includes individual reviews of the best call center headsets on the market. Each review offers an in-depth look at the headset’s features, pros, and cons, based on our hands-on testing and expert feedback.
Best Headset for Call Centre Table
| Product | Best Feature | Wired/Wireless | Noise Cancellation | Buy Now |
|---|---|---|---|---|
| Jabra Headset | Premium sound quality | Wired | Yes | Check On Amazon |
| TECKNET Headset | Durable | Wired | Yes | Check On Amazon |
| Logitech Headset | Plug-and-play simplicity | Wireless | No | Check On Amazon |
| Sennheiser Headset | Premium | Wired | Yes | Check On Amazon |
| Plantronics Headset | Versatility and flexibility | Wired | Yes | Check On Amazon |
| Callez Headset | Cost-effective | Wired | No | Check On Amazon |
| Wantek Headset | All-day comfort | Wired | No | Check On Amazon |
| AGPTEK Headset | Lightweight | Wired | No | Check On Amazon |
| Yealink Headset | Clear and uninterrupted calls | Wired | No | Check On Amazon |
Best Headset for Call Centre Reviews
1. Jabra Headset
The first product on our list is the Jabra Evolve 40 Pro headset which is meticulously crafted to elevate your productivity and immerse you in astonishing sound quality during calls.
This headset is tailor-made for professionals who spend extensive hours on the phone or indulge in immersive music experiences. It has a 3.5mm jack and a USB connector to connect it to your device or work computer.
It is certified for Skype for Business, Cisco, and other leading UC platforms. It is also compatible with all the most popular online voice call services. One standout feature of the Jabra Evolve 40 is its integrated busy light, which automatically activates during calls, alerting others that you are occupied. You can even manually activate it when you prefer to remain undisturbed.
This headset’s on-the-ear design and plush leather-feel cushions provide unparalleled comfort, even during extended wear. These remarkable headphones effectively block out high-frequency noises, such as human voices, ensuring a serene and focused environment.
As it is equipped with Jabra Intelligent Call Transfer feature, you can effortlessly transition ongoing calls to your mobile device, ensuring uninterrupted conversations even when moving without losing clarity.
User Feedback – Users have provided overwhelmingly positive feedback for the Jabra Evolve 40 Pro Headset, praising its professional features and impressive sound quality. However, it is important to note that some users have disagreed with the headset’s comfort. While many find it comfortable for extended wear, a few users have reported discomfort or a tight fit, particularly for individuals with larger head sizes.
2. TECKNET Headset
The next product on our list is from TECKNET Store. Their Trucker headset is expertly engineered to cater to the needs of drivers and call center professionals. It is designed with top-notch features so that you can expect optimal performance and user satisfaction.
This headset is built for all-day comfort, allowing you to wear it for extended periods without discomfort or fatigue. The ergonomic design and soft earmuffs with comfortable protein leather ensure a pleasant wearing experience.
Its mute button offers just that. With a simple press, you can temporarily mute the microphone, ensuring your conversations remain private and confidential when needed. It is equipped with Bluetooth technology that can be effortlessly paired with a computer and connect to two devices simultaneously, offering versatility and flexibility in managing your calls.
With up to 2 days of talk time and 85 hours of standby time on a single charge, you can stay connected without worrying about battery life. The headset provides complete wireless freedom with a 33-foot operating range, ensuring movement flexibility.
With USB connectivity, pairing the headset to your computer is hassle-free, providing stable and reliable performance. The manufacturer provides 36 months of support for this product.
User Feedback – Users have appreciated the headset’s ability to block out background noise effectively, ensuring clear and crisp voice transmission. However, it is important to note that some users have reported a drawback with the Bluetooth connectivity range. They have experienced limitations in the operating distance, finding that the connection becomes unstable or drops when moving too far from the connected device.
3. Logitech Headset
The Logitech H390 ClearChat Comfort/USB Headset offers an exceptional audio experience for all your communication needs. With its USB connection, you can easily connect the headset to your computer and start using it immediately.
It comes with a noise-cancellation technology that effectively filters background noise, allowing for crystal-clear conversations. So, in a busy office environment or a noisy home, you can communicate clearly and precisely.
The adjustable headband and swivel-mounted leatherette ear cushions provide a comfortable fit, even during extended periods of wear. The left-sided mic provides optimal voice capture, ensuring your voice comes through clearly to the person on the other end of the call.
Logitech H390 headset delivers enhanced audio quality for various multimedia purposes. With its fine-tuned 30 mm audio drivers, you can enjoy immersive sound while listening to music, watching videos, or playing games.
As it comes with in-line controls on the cable, you can easily control the volume without interrupting your conversations or reaching for the computer. It comes with a 6.23 ft (1.9 m) cable, providing ample length to move around during calls or tasks. The durable construction ensures longevity and reliable performance, making it a practical investment.
User Feedback – Consumers who have purchased this headset were impressed with its exceptional audio quality and comfortable design. However, they have reported that over time, the headset’s build quality may not be as robust as expected, with some components showing signs of wear and tear.
4. Sennheiser Headset
The Sennheiser Consumer Audio SC 60 headset is a top-of-the-line solution designed to meet the communication needs of professionals who require consistent, hands-free communication. This headset is a perfect option for people who must take calls on Skype daily.
With an impressive 113 decibels of audio sensitivity and powered by a neodymium speaker, it offers legendary Sennheiser HD sound that ensures every conversation is heard with exceptional clarity. Effectively filtering out unwanted background noise creates an immersive environment for clear and focused conversations.
It boasts a bendable boom arm, ensuring that the microphone stays in the perfect position and cannot be easily twisted out of place. This feature guarantees optimal voice capture, further enhancing the quality of your communication.
The large and comfortable ear pads provide a pleasant and snug fit, even during extended periods of wear. Whether engaged in lengthy conference calls or intensive work sessions, this lightweight headset offers exceptional comfort, allowing you to focus on your conversations without discomfort or distractions.
The USB plug-and-play functionality simplifies deployment, allowing for a seamless and hassle-free setup. It means you can start enjoying the benefits of voice clarity, quality sound, and comfort right from the moment you connect the headset. Sennheiser offers a 2-year warranty on all headsets, including batteries. It demonstrates their commitment to delivering high-quality and reliable solutions that meet the needs of professionals.
User Feedback – While most of the features are great, the main drawback noted by the users is the price range. It is quite expensive compared to other options on the market. While the high quality and performance justify the price for many, budget-conscious individuals may find it a drawback when considering their headset options.
5. Plantronics Headset
Plantronics Poly 5220 Headset is the right choice for individuals seeking an exceptional audio experience combined with all-day comfort. With its advanced features, the headset allows you to enjoy uninterrupted focus and productivity by effectively eliminating background distractions.
It delivers rich, immersive sound that enhances your listening experience, whether you enjoy music, participate in conference calls, or attend online meetings. The headset is engineered to block out unwanted noise, enabling you to stay fully engaged in your tasks without interruptions or distractions.
This headset features an ergonomic design that fits snugly and comfortably around your ears. You can wear it for extended periods without experiencing any discomfort or strain. The lightweight construction ensures that you can focus on your work without being weighed down by the headset. Its adjustable headband lets you find the perfect fit for your head shape and size, ensuring a secure and customized wearing experience.
Equipped with a 3.5mm connection, it can be seamlessly connected to a wide range of devices, including phones, tablets, and computers. This flexibility allows you to switch between devices according to your needs and preferences.
With Poly Lens, you can easily deploy, configure, update, and gain insights on numerous endpoints. Additionally, the Poly Lens App allows you to personalize your devices, manage settings, and receive helpful reminders for your health and well-being, ensuring you stay energized and focused throughout the day.
User Feedback – There has been overwhelming positive feedback on its immersive audio experience and superior sound quality. However, some users have experienced issues with the microphone picking up background noise or not being positioned optimally for clear voice transmission.
6. Callez Headset
The Callez USB Headset is an exceptional addition to any workplace. This headset is specifically designed to meet the demands of professional communication, delivering outstanding audio quality and comfort throughout the day.
Designed with comfort in mind, this ultra-lightweight headset ensures a pleasant wearing experience even during extended periods. The adjustable headband guarantees a secure and personalized fit for all head sizes, while the flexible boom microphone can be positioned according to your preference. The high-quality ear cushions provide enhanced comfort and a superior seal to minimize ambient noise.
It has a noise-canceling microphone filters out background noise, allowing for uninterrupted and clear communication. Additionally, it features acoustic shock protection to safeguard your hearing during prolonged use, prioritizing your well-being while ensuring top-notch performance.
Its precision design, high-quality plastics, uni-body headband construction, and flexible metal microphone boom make it built to last, withstanding the rigors of daily use in a professional environment. It is a plug-and-play device that requires no additional drivers for compatibility with a PC, computer, laptop, Mac, or other USB-compatible device.
User Feedback – Customers using this headset for several months have been impressed with its performance and comfort. They appreciate the crystal-clear audio quality and noise-canceling microphone. However, some users have mentioned that the inline controls can be sensitive and require careful handling to avoid accidental adjustments.
7. Wantek Headset
Based on our analysis and review, we can confidently say that the Wantek UC600 headset is perfect for call center professionals as they spend long hours in online conversations. This headset is ideal for conference calls, interactive classes, customer service roles, and similar scenarios.
It boasts a single-sided headset design, allowing you to keep one ear open and aware of your surroundings. It is especially useful when situational awareness is important, such as in busy offices or call centers.
Featuring wideband sound technology, it ensures crystal-clear communication, allowing you to hear every word. The noise-canceling microphone effectively filters out background noise, ensuring your voice is transmitted clearly and without distractions.
The headset’s earpiece is rotatable, enabling you to wear it on either the left or right side based on your preference. This flexibility accommodates different user preferences and ensures a comfortable fit for everyone. Additionally, the 330° rotatable microphone ensures optimal voice pickup, regardless of the surrounding noise levels, ensuring your voice is loud and clear.
It has a lightweight construction and a flexible and adjustable headband, ensuring a comfortable fit even during extended use. The high-quality leatherette ear cushion provides a soft and plush feel, allowing you to wear the headset for hours without discomfort.
Thanks to its plug-and-play USB connectivity, setting up the Wantek UC600 is a breeze. It requires no additional drivers, making it compatible with various operating systems.
User Feedback – Overall, the Wantek UC600 Call Center USB Headset is a solid choice for anyone who needs a reliable and comfortable headset for extended online conversations. But some users were notified that the volume controlson the inline remote were a bit finicky and required precise button presses to work consistently.
8. AGPTEK Headset
If you are looking for a call center headset that does not break the bank, look no further, as the AGPTEK headset is the right choice. This telephone dial pad has a durable and comfortable headset that is perfect for all-day usage.
The headset is crafted with exceptional softness and features a double ear cushion for unparalleled comfort. Moreover, the headset clip can be flexibly adjusted to ensure a snug and comfortable daily fit.
It boasts impressive features designed to elevate call quality and optimize productivity. The noise cancellation microphone is flexible and adjustable, guaranteeing crystal-clear calls with superior-high-quality sound. The LCD is clear and readable, providing quick access to essential information. Additionally, the Dialpad incorporates a power-saving function that conserves energy when not in use.
Designed for all-day comfort, this headset features a soft ear cushion that ensures a comfortable fit even during extended use. The headset clip can be easily stretched to provide a customized and comfortable everyday wearing experience.
Setting up and utilizing the AGPTEK® Call Center Dialpad Headset is incredibly straightforward. You are ready to embark on seamless communication by connecting the headset to the standard telephone jack.
User Feedback – Based on user feedback, this headset offers impressive features and functionality. The all-day comfort provided by the soft double ear cushion and flexible headset clip is another positive aspect mentioned by users. However, one drawback mentioned by users is the headset’s lack of compatibility with internet cables.
9. Yealink Headset
The final product on our list is from Yealink. Their RJ9 headset is designed to provide unparalleled comfort and convenience during long calls. You can enjoy extended use without strain or discomfort with its over-the-head wearing style, ultra-lightweight materials, and bio-mimetic protein-based leather ear cushions.
By effectively reducing background noise, this headset allows you to focus on the desired sound without distractions. The 330° rotatable mic boom arm adds flexibility to adjust the microphone’s position according to your preference, ensuring optimal call privacy and clarity for you and your listeners.
The Yealink RJ9 Headset is equipped with replaceable ear cushions. With this feature, you can easily replace the soft foamy ear cushions whenever needed, eliminating the need to purchase a new headset and saving you money in the long run.
The flexible and adjustable headband is perfect for all head sizes, delivering supreme comfort throughout your calls. This headset is equipped with advanced wideband HD audio technology and delivers a richer and clearer conversation experience. Its built-in passive noise cancellation feature effectively eliminates background noises, allowing you to focus on the conversation without any distractions.
User Feedback – This headset provides exceptional call quality with its wideband HD audio technology and noise cancellation. Conversations are clear and crisp, ensuring effective communication. However, some users have reported that the headset can feel tight and uncomfortable during extended use, causing mild discomfort.
How to Choose the Best Headphone for Call Centre?
Before purchasing call center headsets, multiple factors should be taken into consideration. We have mentioned some of them below for your reference. Take your time to understand these factors to make the right choice.
1. Wired or Wireless
Choosing wired or wireless headsets for a call center primarily depends on the time spent communicating with customers and the importance of freedom of movement. Here are the advantages and disadvantages of each option:
- Wired
A wired headset connects to your device through a physical wire, providing a reliable and direct connection for audio transmission. They offer better sound quality and are generally more affordable since they do not require batteries. However, they limit mobility due to the presence of wires.
| Pros | Cons |
| Better sound quality as they utilize analog signals. | Limited mobility due to the presence of wires. |
| Affordable and easier to repair or replace. | Lack of wireless capability, limiting compatibility. |
| No concerns about battery life or charging. | Vulnerable to breakage if the wires are poorly made. |
| Plug-and-play functionality for easy setup and use. |
- Wireless
Wireless headsets use wireless technology, such as Bluetooth, to establish a connection with your device without the need for physical wires. They provide freedom of movement, allowing you to move around on calls. However, they may be more expensive, require charging, and can experience connectivity issues in crowded areas.
| Pros | Cons |
| Increased freedom of movement during calls. | Limited usage time due to battery life and the need for recharging. |
| Portable, allowing flexibility to take calls anywhere. | Repair or replacement costs tend to be higher. |
| Potential Bluetooth connectivity or pairing issues. | |
| Susceptibility to interference, especially in crowded areas. |
If you are a call center agent who does not require much mobility, choosing a wired headset is recommended. It ensures a seamless customer calling experience without worrying about battery, connectivity, or sound problems.
Alternatively, a wireless headset would be ideal if you are a team leader or manager in a call center. It allows you to move around the office space while assisting agents with their concerns.
2. Mono or Duo
Mono headsets have only a single earpiece. If you work in a crowded environment, opt for mono, as it allows for easy communication without removing the headset while talking to colleagues or other agents. They are also more affordable than Duo headsets.
Duo headsets, with two earpieces, are more expensive and better suited for larger call centers or businesses with multiple operators. If you want a versatile solution with better isolation and clear customer communication, duo headsets are recommended.
When choosing a call center headset, consider the number of call handlers, the nature of conversations, and budgetary constraints. Mono headsets are ideal for single-operator call centers, while duo headsets are suitable for larger setups.
3. Noise Cancellation
Effective noise cancellation is crucial for call center headsets. It minimizes disruptive background noises like typing, keyboard sounds, and nearby conversations, ensuring a better customer experience on calls. Look for headsets equipped with active noise cancellation technology or a dual-mic design. These features filter out background noise from both the agent’s and customer’s end, improving call clarity and reducing distractions.
4. Connectivity
Regarding connectivity options, it is different for wired and wireless models.
Wired headsets offer a reliable and affordable solution with options such as USB for easy computer connectivity and analog for clear audio. DECT technology provides interference-free wireless communication for wired headsets.
On the other hand, wireless headsets provide greater mobility without physical cables. They can connect through NFC for convenient one-touch pairing, RF for freedom of movement, or Bluetooth for seamless connectivity. Bluetooth versions like 5.0 and 5.3 offer advanced features.
Choosing between wired and wireless options depends on the specific needs and infrastructure of the call center, balancing factors such as reliability, mobility, and available technology.
5. Audio Quality
Inadequate sound quality can result in misunderstandings and communication issues, leading to lower customer satisfaction and reduced business productivity. When assessing sound quality in call center headsets, several factors are crucial:
Speaker Quality: Ensure the headset has high-quality speakers that deliver a clear and well-balanced sound, accurately reproducing the customer’s voice.
Echo and Feedback Reduction: Look for headsets that minimize echo and feedback issues, which can cause distractions and hinder effective communication.
HD (High-Definition) Audio: Consider headsets that offer HD audio technology, which eliminates background noise and enhances sound clarity. This feature is particularly valuable in call center environments with high ambient noise levels. HD audio also helps reduce audio dropouts and eliminates feedback, improving communication quality.
6. Microphone Quality
When selecting call center headsets, it is important to consider the microphone’s sound quality and ability to capture sound, as it accurately ensures clear and efficient communication. The microphone type, frequency response range, and noise reduction capabilities are key factors to pay attention to.
7. Comfort and Fitting
Comfort is paramount for call center agents wearing headsets for long hours daily.
In-ear headphones offer a secure and compact fit, making them suitable for call centers. They are lightweight and can be worn comfortably, though some individuals may find them less comfortable due to personal preferences.
On-ear headphones rest on the ear and generally offer better sound quality than in-ear headphones. They are often more comfortable, but the fit may vary depending on individual ear size and shape.
Over-ear headphones, larger in size, provide excellent sound quality and a comfortable fit by encompassing the entire ear. They are particularly ideal for noisy call center environments. However, they tend to be less portable due to their bulkiness.
When selecting such headsets, prioritize lightweight models to prevent neck strain and discomfort over time. Adjustable headsets allow for a customized fit that suits your head shape comfortably. Additionally, opt for headsets with soft earpads made of materials like foam or leather to minimize irritation during extended periods of use.
8. Durability
Call center headsets should be durable enough to withstand daily use and the demands of a busy work environment. It is important to choose headsets that are constructed with high-quality materials and built to last. Look for features such as reinforced cords, adjustable components, and noise-canceling microphones. These features enhance the longevity and performance of the headsets, allowing them to deliver optimal performance in any environment.
9. Additional Features
Certain features in call center headsets can greatly enhance the user experience and call-handling efficiency.
For instance, a mute button enables quick silencing of the microphone during calls, which proves helpful in noisy or distracting environments. Volume control allows users to adjust the incoming audio comfortably, contributing to better call quality.
These features collectively improve the overall call experience and aid call center agents maintain focus during conversations. Some other notable features include voice recognition, and even aesthetic choices like colors and design can make wearing the headset more enjoyable.
10. Pricing
Call center headsets vary in price, ranging from budget-friendly options starting at around $20 to higher-end models priced in the several hundred dollars range. Lower-priced headsets often offer basic features, while more expensive ones may include advanced capabilities like noise cancellation, multiple connectivity options, and improved sound quality.
When choosing a headset, finding a balance between price and features is crucial. Extremely cheap headsets may lack the durability, sound quality, and comfort required for call center use. Conversely, excessively expensive headsets may not be cost-effective, particularly for organizations making bulk purchases of headsets for their call center operations.
Best Headset for Call Centre FAQs –
Ans: Choosing the ideal headset for a call center environment relies on individual preferences and specific needs, including comfort, noise isolation, sound quality, features, price range, and durability. The Jabra Evolution 65e and Sennheiser SC 660 are two excellent options for various call center settings. These headsets offer desirable features such as active noise cancellation and comfortable wearing styles, ensuring a productive and comfortable call center experience.
Ans: Utilizing headsets in a call center environment offers numerous advantages, including enhanced communication between employees and customers, sound quality for hearing aids and voice recognition systems, improved ergonomics by evenly distributing weight across the head, minimizing strain on one side of the neck, and decreased background noise leading to increased productivity.
Ans: It is important to consider various factors When evaluating headsets for call center use. These include the audio quality, comfort during prolonged wear, compatibility with existing phone systems and software applications, noise-canceling capabilities (if required), and the desired price range. Assessing customer reviews online to gauge overall customer satisfaction with each product is also valuable.
Ans: USB headsets are widely utilized in call centers due to their convenient plug-and-play functionality. They can be easily connected to PCs or laptops without requiring additional hardware or software drivers, enabling employees to join calls with minimal setup time swiftly. USB headsets also boast compatibility with most VoIP services, facilitating enhanced audio support for employees and customers during calls.
Ans: gaming headsets may be suitable in certain scenarios, but they might not fulfill all the call center’s requirements, such as providing impeccable conversation quality without interference or buzzing noises. Hence, it is crucial to prioritize these criteria when selecting a headset explicitly designed for call center environments rather than solely relying on a gaming headset used for video games out of convenience.
Ans: Properly wearing your headset is essential for effective communication in a call center. Ensure the headband is adjusted correctly to provide a comfortable and secure fit without slipping off. Adjust the microphone boom arm to a position close enough to your mouth for clear voice transmission while keeping it far enough away to prevent background noise interference. Additionally, check if the headset offers an adjustable volume control on the earpiece or integrated into its design, allowing you to modify the volume according to your needs during calls easily.
Conclusion
In the fast-paced realm of call centers, where every word and every interaction matters, having the perfect headset can make all the difference. Whether you are a seasoned call center professional or just venturing into this dynamic field, finding the ideal headset is essential for crystal-clear conversations, exceptional comfort, and unwavering focus.
Before purchasing a headset for your call center, conducting thorough research is crucial to ensure you select the ideal model tailored to your requirements. It is essential to consider various factors, such as durability, noise cancellation capabilities, comfort level, design features, etc. Based on them, we have shortlisted the best headset for a call center.
- Jabra Headset: Professional headset with noise cancellation and comfortable design.
- TECKNET Headset: Durable headset with noise-canceling microphone, ideal for truckers and call center professionals.
- Logitech Headset: Versatile USB headset with clear audio quality and convenient in-line controls.
For any queries or questions, contact us through email or leave a comment below.
