Fix For – Elara App Preventing Laptop From Shutting Down

Elara app comes pre-installed in many brands of laptops you use. But, many users have recently faced issues with this seemingly harmless app. They reported that whenever they tried to shut their device off, their computers displayed the message “Elara App is preventing Windows from shutting down“. Some users also reported that their device displayed the message “ApntEX.exe running in the background” instead. So, what is the issue with this app?

On the other hand, some laptop users have stated that they never installed this app but are still getting this message.

So, is the app the main reason preventing your laptop from shutting down?

This article tries to answer all your queries about this app.

What Is Elara App?

The Elara App is usually pre-installed on a laptop when you buy that. The app manages the smaller components related to your laptop’s touch panel.

Most of these smaller components are often manufactured by other smaller manufacturers instead of the laptop manufacturing brand. In short, the app is responsible for controlling some functionalities of the touchpad to make it more comfortable and user-friendly.

The app is generally installed in the “Program Files” beside or inside the “Touchpad Driver”. On the other hand, it is also present in the Task Manager under the name “ApntEX.exe”.

If you are using a DELL Laptop, you can find the app here by typing the file path –

“C: \Program Files\DellTpad”

As per HP laptop users, the era app can be found inside the Task Manager by the path:

“C: \Program Files\Alps\Glide Point”

Why Is The Elara App Preventing Windows From Shutting Down?

Although the app runs in the background always, it has probably come in conflict with the Windows OS.

When you shut down your laptop, the OS closes all the apps and windows to prepare the laptop for a safe shutting down. Probably it could not shut off the app running in the background and stopped the shutdown process.

Can I Disable Elara App?

No, it is not advisable to disable the app permanently. Disabling the app may result in a malfunctioning touchpad as well.

Many users often enquire about how to disable the app to ensure the safe shutdown of their laptops. It resulted in an inactive touchpad. Hence, some people tried to enable the touchpad through the “Fn ” Keys. But, the touchpad loses multiple functions after that. It can impact the whole user experience negatively as well.

How To Solve The Elara App Issue?

As you cannot permanently disable the app, you need to find other ways to solve the issue related to the “Elara App is preventing Windows from shutting down”.

Here are the top five methods that you can try-

1. Temporarily Disable Elara App through The Task Manager

The best way is to disable the App through the Task Manager temporarily. But, after this, you may also experience that your touchpad has lost some functionalities. So, take a mouse as a backup after performing this method.

Here is the step-by-step guide for temporarily disabling the app-

• Press the Ctrl, Shift &Esc keys together to open Task Manager

•  In the window, click on It appears in the sixth place from the left, just below the file menu. Wait till the tab opens.
• Now, in the new window, you will see all the apps and functions running in the background. From here, search for the file exe. Select this file and click on End Task.

The app is temporarily disabled. Now, go back and try shutting down your laptop once again.

2. Check For Touchpad Driver Updates

The Elara App probably prevents your laptop from shutting down as it needs an update. If the touchpad Driver is not updated to its latest version, the app will conflict with the Windows OS.

In this case, the best way is to check if the Touchpad Driver has some available updates. If you find an update available, install that, and the problem will be solved in most cases.

If you are using a device with Windows 10, Here is how to update the touchpad driver:

• First, Press the Windows and R keys together to open the Run command box.
• Now, in the command box, type “devmgmt.msc”.
• Click OK to start Device Manager.

• Now, Wait till the Device Manager

• In the new window, click on the Mice and other pointing devices nodes to expand it.

• Now, right-click on the Compliant Mouse and select “Update Driver.”

• From here, select Search automatically for drivers.
• Wait till the search is complete. If there is any update available, click on
• Wait till the installation procedure is complete.

3. Remove The Elara App From The System

You can try removing the app from your system if nothing works. But, this can result in a faulty touchpad as the touchpad may lose its functionalities to a certain extent. Hence keep a wireless or wired mouse ready after you remove the app.

1. First, open the Control Panel from the Start
2. Next, in the new window, click on program.
3. Under this window, click on Uninstall a Program
4. In the new window, search for Elara App
5. Uninstall the Elara App and click on OK to finish the

4. Remove The App From Chrome Browser

Removing the app extension from the Google Chrome browser also solves the shut-off prevention issue:

1. First, open the Google Chrome Browser
2. Next, click on the Three dot menu to open the settings option.
3. After that, click on More Tools. Under this tab, click on Extensions. From here, find the app extension. It will appear with the usual Elara app logo
4. Beside the extension, you will find the option Remove from Chrome. Click on it to remove the
5. Now, close the browser and try shutting down your laptop again.

5. Windows Registry Fix

You can try the Registry fix method if the laptop displays “Elara App is preventing Windows from shutting down” every time you try to shut it down. Here are the instructions-

1. Tap windows+R together to open the Run command
2. Now, Type “regedit” in the box and press the Enter key to open the Registry Editor
3. In the new window, find the file “HKEY_CURRENT_USERControl PanelDesktop” in the left panel.
4. Now, right-click on any empty space inside the window.
5. In the pop-up menu, click on From the expanded menu, click on Auto End Tasks.
6. In the box, set the value to 1
7. Finally, click on OK and close the window.

6. Restore Your System

You have tried everything, but nothing seems to work. In this case, you should try restoring the whole Operating system to start afresh and repair any bugs or issues within the OS.

Please remember that windows may ask you to put in the Administrator’s password to complete the process. Hence, keep that handy before you start.

You can follow these steps:

• First, open the Start
• From here, search System Restore in the search bar.
• Click on the first available option and wait till a new pop-up window opens on the screen.

• In the new tab, click on System Protection and expand it.
• Now, Click on System Restore.

• After that, follow the instructions to complete the procedure.

Conclusion

The Elara App is essential to maintain the functionalities of the Touch pad of your laptop. Hence, it often comes pre-installed from the factory. But this app can cause the windows to shut down sometimes.

Since you cannot completely disable the app due to its vital role in maintaining the touchpad, you may need to find other ways to solve the issue. You may try the methods mentioned here to find the right one.