How to Fix a Ring that Won’t Connect to Wi-Fi?

The Smart Ring Doorbell is a clever way to monitor visitors and anyone who comes to your door. If you’re still in the dark, thinking that the Smart Ring Doorbell is just a regular doorbell, you’re behind in technology. With the Smart Ring, you can see who’s at your doorstep and even talk to them. That’s pretty amazing, isn’t it?

However, it’s important to note that the Ring Doorbell requires a Wi-Fi connection. Many users encounter the common issue of the Ring Doorbell not connecting to Wi-Fi. Using a Smart Doorbell without an active connection is like using a traditional doorbell that only alerts you to someone’s presence at the door. So, you don’t need to let your smart gadget go to waste.

This article provides all the necessary information about why your Doorbell might not be connecting to Wi-Fi and offers possible solutions to resolve this issue quickly. Keep reading this guide until the end to fix your Ring Doorbell’s connection issue with our effective solutions.

Also Check:

How To Change Wi-Fi on Ring Doorbell?

Why Won’t Ring Connect to Wi-Fi?

1. Wrong Wi-Fi Password

Sometimes, everything seems to be working fine with your Ring doorbell, but the issue may lie in entering your Wi-Fi password. A simple typo can prevent you from connecting to your Wi-Fi network. Without internet connectivity, the doorbell serves merely as a notification device. It’s also worth noting that using special characters in your password can sometimes cause issues when connecting your doorbell for the first time.

2. Battery and Power Issues

If your Ring doorbell operates on battery power and the battery is completely drained, this can significantly impact its functionality. It may malfunction or prevent you from connecting to the available Wi-Fi network in your area. Therefore, it’s crucial to ensure that your battery has sufficient charge to meet the Ring Doorbell’s power requirements.

3. Outage Issues

It’s possible that you might be looking for a solution in the wrong place. Sometimes, the problem isn’t with your Ring Doorbell but with your Wi-Fi network or service provider, which might be experiencing an outage. This is referred to as a local outage. In such cases, it’s advisable to contact your internet service provider to get updates on the situation.

4. Electrical Connectivity Issues

We can say that a broken cable or faulty wiring connection can also lead to this issue. So, before starting troubleshooting for any electrical problems, turn off the power supply and check for any loose connections or circuitry issues.

5. Interference

It is much more common for electronic devices connected in the same vicinity to interfere with your Wi-Fi signals. You may lose your connection because of using other wireless devices such as a microwave, smart TV, or other smart devices that also use Wi-Fi. Make sure your Ring doorbell is not mounted too close to these devices.

6. Hardware Problems

Any device can experience hardware issues, which can be challenging to detect because many internal parts may appear fine from the outside. However, small transistors or other electronic circuits inside can get damaged due to minor physical impacts or sudden power outages, changes in the frequency range, or power surges. Apart from checking your Wi-Fi antenna, we always recommend checking it first. If it still doesn’t work, it’s best to contact the customer support team for your Ring device.

7. Outdated Software/Firmware Issues

The outdated firmware you are using can cause trouble for your Ring Doorbell, It may create connectivity issues. It is always advisable to keep both your devices on the latest software version to avoid such connectivity issues.

How to Fix a Ring that Won’t Connect to Wi-Fi?

We have looked at the causes of your Ring Doorbell not connecting with Wi-Fi networks but looking doesn’t resolve that problem. So we carried out different possible solutions for your Wi-Fi connectivity issue after deep research on each cause and we guarantee that it will surely fix your stated problem.

1. Check Power Supply

The very first thing we always check is a power supply outage or interruption. Without a power supply, your Wi-Fi router and Ring Doorbell won’t function. If your Ring Doorbell has a battery as a power source, you need not worry, but most routers are not designed with a built-in battery; they always require a power supply through a cable from your utility provider. Therefore, ensure that you have a power supply from either your neighbors or the local utility station.

However, if you do have a reliable power supply at your location and there is no outage, the next step is to check the power supply at the Ring Doorbell end. There could be various reasons why the Ring Doorbell might not be receiving power, such as:

• The plug you are using for the doorbell is loose or not properly connected.
• You have an active supply, but the socket you are using may be internally burned out or not working, So try using another socket for your Ring Doorbell.
• Another possible cause can be the wire of your ring Doorbell has the wrong connectivity or is slightly broken anywhere.

So all the causes can be resolved very easily by the user’s end if you have wired-based connectivity for the power supply in your Doorbell.

What if you are using a battery source-based Ring Doorbell then, what you can do is open your dedicated Ring Doorbell application, Choose your Ring device, And at the top of the Dashboard of your main menu, you will see an icon showing the level of your battery. If it is depleted below 30%, then remove the battery and charge it via USB cable. It will take a long time to do so. Once it is fully charged, Reconnect the battery to the Ring doorbell, and try connecting.

2. Check Signal Strength

In some cases, the problem is that you’re using your devices beyond the allowable Wi-Fi range. When the signal strength reaching your Ring Doorbell is weak, it can disrupt the connection. This happens when the distance between your router and the Ring Doorbell is greater than it should be. To fix this, you need to reduce the distance between the devices according to your convenience.

Now, you might be wondering how to check the signal strength at the Ring Doorbell end. Fortunately, all applications offer this feature. Follow the steps below to do it:

• Open your Ring Doorbell App, On the dashboard section check for the “Device Health” and Click on it.
• Next, Go to “Signal Strength” and look for the “Network” Tab.
• The Signal Strength is measured in RSSI followed by some number that indicates the health of the Signal. For instance, RSSI-40 indicates that it’s the best signal and similarly, all the below numbers from 40 indicate the same. The RSSI ranging between 41 to 65 can be considered as average signal strength, but if it is more towards the higher number, that means near 65, then you can start observing the lag in the video quality and also degrade the performance of your Ring Doorbell.

So by all this RSSI numbering, we can understand our current signal strength. If it is below the required, then changing the position of your Wi-Fi router will be the only option, So it will shorten the distance and give you more adequate signal strength.

3. Check Network Band

The most common mistake that everyone makes while connecting their Ring Doorbell with a Wi-Fi network is using the wrong Network Band which is 5 GHz. It is necessary to know that Ring Doorbells are designed to only work on 2.4 GHz.  So here you need to make some slight changes in your router settings to change your Wi-Fi Network band, This is how you can achieve it:

• Start your Router Application and log into your account. (if you don’t have an installed application you can log in from the browser on their specific Website.)
• Open the Settings Tab and there you can see all the consoles or devices connected through your router and you can control their connectivity from this admin panel.
• Now check the status in the Wireless section For 2.4GHz status, It should Turn on for satisfactory working of your Ring Doorbell. If it is not enabled, Turn it On.

Note: You need to make sure of one thing if you are changing the band from 5GHz to 2.4 GHz then other connected devices can also affect which are running on 5GHz before.

4. Change Wi-Fi Channel

This issue is not common for every user, especially if you have only a few devices connected to your Wi-Fi network. Your Wi-Fi router is designed to establish a channel for your network and supports up to 13 channels. Each network has its dedicated channel to avoid interference with other signals.

However, a problem arises when your Ring Doorbell is connected to channel number 12 or 13. Your Ring Doorbell is incompatible with channels 12 and 13. If you have multiple devices connected to your Wi-Fi, they may occupy all the other starting channels, leaving only channels 12 and 13 available for your Ring Doorbell. Consequently, your Doorbell won’t appear in the list of available networks because it’s unsupported on these channels.

If so, you can change your channel using the advanced settings. You have two options for doing so: you can either manually select a channel or scan for the channel that will be most efficient for your device automatically. The latter is the smartest option as it will choose the optimal channel for you.

5. Check the Location of Router

The router’s placement is crucial. Make sure it’s positioned centrally or within a distance of 20-30 feet from your Ring Doorbell. The router manufacturer recommends these distances for optimal device performance. If there’s a wall or any other obstruction between the router and the Ring Doorbell, try to reduce the distance.

It’s essential to avoid placing other electronic devices, such as microwaves, speakers, and monitors, near the router, as they can interfere with the signals.

6. Restart Modem and Router

Sometimes the simplest way to resolve the issue of your connectivity issues is just to perform a simple reboot on your Wi-Fi Router. The basic reboot can fix the bugs or other malfunction-related problems.

To Achieve that you can follow the below steps:

• Remove the power cable from the Socket and Turn off the supply.
• Simply wait for 60 sec to totally discharge your device and give it a fresh start.
• Reconnect the power cable to the power supply and start again.

7. Restart Ring Doorbell

If you have already tried restarting your router and the problem persists, it’s likely not an issue with the router. You should also ensure that the batteries in your Ring Doorbell are fully charged. If they are, but the problem continues, there may be a problem or a software bug in your Ring Doorbell.

To address this problem, you can try resetting and rebooting your Ring Doorbell. Follow the steps below:

• Press and hold the setup button for at least 25 seconds.
• Your Ring Doorbell will begin resetting and will automatically reboot.
• After the Ring Doorbell restarts, set it up as if it’s new.

We believe that performing this reset should resolve any Wi-Fi connectivity issues you’ve been experiencing.

8. Replace Batteries

Batteries gradually lose their power as they are used over time. First, check the battery level on your Ring Doorbell. If it is running low, you can simply recharge it using a USB cable. However, if you’ve been using your Ring Doorbell for a while, it’s time to replace the batteries with new and fully charged ones. It’s important to note that insufficient power from worn-out or degraded batteries can also affect your Wi-Fi connectivity.

9. Disable Auto Optimization Network Settings

Most routers come with a built-in feature called “Auto Optimization Network.” These smart features allow your router to automatically adjust the frequency bandwidth of your connected devices, ensuring efficient signal management. However, enabling these features can lead to connectivity issues with your Ring Doorbell. It’s advisable to disable this functionality within the Ring Doorbell application settings to ensure a stable Wi-Fi connection.

10. Enable DHCP Configuration:

DHCP stands for “Dynamic Host Configuration Protocol.” This protocol can automatically assign IP addresses to devices connected to your router. To ensure that your Ring doorbell can connect to the network, it’s essential to have DHCP enabled on your router. Enabling DHCP is a recommended step to resolve Wi-Fi connectivity issues.

11. Disable VPN and Router’s Firewall

Using a virtual private network (VPN) is common among users, but it can sometimes interfere with the connectivity of your Ring Doorbell. To troubleshoot this, turn off your VPN and check if your Ring Doorbell connects to Wi-Fi.

Another potential issue could be the security protocols implemented on your router. Firewalls are designed to block insecure connections and protect against malicious attacks. However, they might inadvertently block the Ring Doorbell’s connection. To address this, temporarily disable the firewall until you establish a connection with your Ring Doorbell.

12. Update Software/Firmware

Like any device, Ring Doorbells may initially have bugs or glitches. Manufacturers often release continuous software or firmware updates to resolve these issues. If your Ring Doorbell is experiencing connectivity problems, check for firmware updates provided by the manufacturer through their dedicated application. This not only improves performance but also addresses compatibility-related issues. Ensure that your Ring Doorbell is running the latest software version.

13. Factory Reset Ring Doorbell

If your Ring Doorbell is not working, you should consider performing a factory reset. This will return your Ring Doorbell to its original settings, removing any customized configurations. To do this, locate the orange button on the back of your Ring Doorbell, press and hold it. Your Ring Doorbell will begin to reset and restart to apply the changes.

14. Contact Customer Support

If you’ve tried all the possible solutions to resolve the Wi-Fi connectivity issue with your Ring Doorbell and it still isn’t working, your last option is to reach out to the customer support team. You can find the contact details for the support service on the official website. Remember, most manufacturers offer warranties and product support, and they can provide you with technical assistance and specific solutions for the problems you’ve encountered.

Ring Won’t Connect to Wi-Fi – FAQs

Conclusion

At the end of this guide, we can conclude that your Ring Doorbell may encounter difficulties connecting to your Wi-Fi network. Several reasons can lead to this issue, such as low battery levels, hardware problems, and other potential causes. However, the solutions to address this problem are numerous. For example, you can try changing the router’s location, selecting the appropriate frequency band, ensuring a strong signal, and keeping your software or firmware updated. Many other solutions are available to resolve this particular problem. In summary, this guide provides a comprehensive resource to help you fix your Ring Doorbell’s connectivity issues. By following this guide, you can save valuable time that would otherwise be spent on extensive research.