Newegg was once a popular global PC components and spare parts selling online platforms during the early 200a. The brand later went back on foot and again started to reappear in recent years. However, most young-age millennials or Gen Z may not know about Newegg. Hence, they often get confused about the authenticity of this brand. Besides, it does not have a definite return policy like modern e-commerce platforms.
As a result, a lot of people often ask about the legitimacy of Newegg. This article tries to answer the query and offers you all details related to Newegg.
Newegg-Some Details
Newegg is an online US-based retailer platform for the PC building industry. When it started in 2001, it gained extreme popularity among those who loved its collection and easy delivery policies.
Newegg, a California-based platform, slowly became a popular online platform worldwide in different regions, including Europe, South America, Asia, and the Middle East. The company was applauded for offering hi-tech PC components and PC building parts worldwide at a reasonable price.
The best part about Newegg is its B2B platform that allows people to get components and PC parts at a reasonable rate directly from wholesalers.
The brand lost track when multiple e-commerce platforms started to come to the forefront in the 2010s. But, the brand has again resurfaced and revamped its core management team in 2020.
The new Newegg website has a revamped design, a new look, and a properly managed inventory with different categories. Some of the popular shopping categories are-
- Electronics
- Gaming
- Networking
- Office solutions
- PC components
- Software
- Computer systems
So, the main question is, can a buyer trust Newegg or not? But, first, let’s take a look at the advantages of Newegg
Newegg’s Advantages
1. Versatile Range of Available Products
Newegg scores high when it comes to the available product range. It is completely dedicated to PC and electronics, and the e-commerce platform does not disappoint.
You can find various products, including PC components, spare parts, PC software, and components; Gaming essential, PC-related electronic solutions and so on. You can also buy refurbished PC items, including whole PC and desktops peripherals and Laptops, PC accessories, and Graphics from here.
The brand divides each product category into subcategories to make searching easier for buyers. On top of that, you will find products from almost every global PC production brand- from premium models to budget ones.
His sheer collection of products makes Newegg a great choice for anyone who loves to check out options before buying PC components or PC.
2. Best Deals
Another advantage of Newegg is the deals are the best in the market. It is a B2B platform, and buyers can directly purchase from wholesalers here. Hence, the price you get on this site is often more competitive than many other retail ecommerce sites or shops.
So, if you want to buy a quality product at a great price with a good discount, try Newegg once!
3. Specially Curated Deals and Functions
Newegg offers specially curated deals for its regular buyers. You can subscribe to their email alerts, and the brand will provide you with some exciting deals on mail.
But, the difference lies in the opium they provide. Newegg offers a 30-day guarantee and payment through PayPal or card. On top of that, you will get exclusive monthly deals that are designed just for you.
On top of that, Newegg also offers comparison tools that allow you to compare the same products from different brands to make an informative decision before buying!
4. Newegg Shuffle
In the case of online sites, especially B2B sites, the bot mechanism is a hindrance. Many buyers use Bots to buy multiple quantities of the same product and often sell them after they become out of stock.
Newegg has taken a new step and introduced a new age technology named “shuffle.” It allows the e-commerce brand to filter out the bots or fake buyers and serve the real customer to ensure everybody gets to buy what they want!
On top of that, the site also opens a small window for the lottery for certain products; buyers who register in the lottery stand an equal chance to buy the coveted PC component after the window closes. The brand often launches such lottery windows with coveted and premium or limited stock items!
5. Newegg Customized PC Building Scheme.
If you want a good PC within a great budget, nothing beats Newegg. This brand offers a special plan where you can build your customized PC at just $99.
You can choose the whole PC, including the monitor, CPU, GPU, and other components, and order the PC to get assembled and pay online. Newegg will deliver you a fully assembled PC. You do not need to hire a technician; you get a complete and working PC at a pocket-friendly price tag.
6. It Accepts Dogecoin
Newegg revolutionized the eCommerce sector when it announced that it would accept payments through Dogecoin, a popular cryptocurrency.
You can shop using BitPay wallet and pay the whole amount using Dogecoin. But, if you choose to return the product, you will have to settle for a gift card of the same amount!
Nevertheless, what Newegg has done is a remarkable feat as it is one of the few online platforms that allow dealing through crypto currency.
7. Customer Service
Newegg does score fairly in the case of the customer service section. You can reach the support team through email, chat, or the dedicated phone number. The dedicated support team is always ready to answer the queries of the consumers to ensure they get the best shopping experience on Newegg.
On top of that, you can track your orders and check the order status or even cancel the order on demand.
Newegg’s Disadvantages
Despite its huge selection of products and services, Newegg also has a few disadvantages that can hamper the shopping experience sometimes-
1. Issues Related to Third-Party Sellers
Newegg is a b2b platform where you can buy directly from other sellers or wholesalers. The brand also sells items themselves, but that is not frequent. A lot of buyers have raised issues with third-party buyers and their products.
Several enlisted shops on the site have bad reviews and may not be reliable for shopping. Hence, if you do not choose a reliable seller, you may not get the desired service.
If Newegg manages to control the third-party sellers with strict policies, this problem may be solved.
2. The Shipping Problem
One of the main issues with Newegg is the shipping. This brand does not have a central warehouse like most other eCommerce platforms. Instead, when you buy something from here, the seller directly ships the item to your address. It can be a hassle for buyers, and they may have to wait a long time to receive their items. However, the items sold by Newegg are directly shipped by the company.
On top of that, the Newegg shipped products also have received flack from a section of buyers as they pointed out the poor shipping facilities provided by Newegg. In addition, some buyers also were unsatisfied with the shipping facility supplied for free shipping products.
Some buyers have expressed their negative reviews regarding the shipping time. Many have experienced delayed shipping, with products arriving days later than the delivery date. Some buyers have also reported incidents of lost packages or the packages that went missing during transit.
A centralized shipping policy and a centralized warehouse are crucial for better customer satisfaction.
3. Return And Refund Related Problems
Newegg has been getting many negative reviews from sellers due to its poor return and refund policies. Newegg offers a 30-day return policy on its websites.
But, the issue starts with products sold by third-party sellers. Such sellers often do not accept returns and may not even issue a refund even if you receive a broken or damaged item.
On top of that, even if Newegg accepts returns on behalf of third-party sellers, it charges a restocking fee which is quite high compared to other eCommerce sites. Moreover, in case of refunds, Newegg often offers a gift card as a refund which may not be great for some shoppers.
The website needs to form a strict and proper return and refund policy to ensure consumers do not suffer after shopping.
4. Customer Service
Even though Newegg has a dedicated customer service team, their response is not positive or helpful. Some recent buyers have reported that the customer support team did not take the active initiative to solve issues regarding lost packages, delayed shipping, or returns. Some even said they had waited for days to get a reply from the support team and even had to talk with rude and unprofessional support staff that did not help.
If Newegg wants to make a name in the ecommerce sector, it needs to improve its support network as soon as possible.
5. Expensive Prices
While Newegg offers great deals, you may not always be happy. So it has listed a few third-party sellers that sell products in a higher price range, more than double the retail price, especially in the case of premium PC components.
Such price tags and shady habits often ruin the reputation of Newegg.
6. Poor App Experience
Newegg has recently launched its exclusive app. But, the app is already getting negative reviews due to its outdated interface and poor user experience.
A lot of consumers have reported that the app is loaded with bugs and often freezes and crashes while shopping. On top of that, the problem with the “are you human” cycle, including the poor tracking system, makes the app appear shabbier.
Some users even reported forcibly logging out of the app with empty carts even after shopping.
Newegg needs to improve the app design and UX as soon as possible to retain its consumer base. A poor app is one of the biggest disadvantages in this era of smart devices and app-based shopping services.
Conclusion-Is Newegg Legit and Safe for Shopping?
If you ask for the legal status, Newegg is a legit eCommerce platform. It is authentic and has been in the business for more than a decade. But, the times have changed, and this brand has failed to keep up with the changing trends.
While some are satisfied with Newegg’s services, others have not offered positive reviews. So, you may not get the best shopping experience from here. But, the key here lies with the stores you choose. Choosing a reliable third-party seller may get the best services with exciting deals on PC items. So, in the end, the choice lies with you. It is completely up to you whether you want to chop from here or not!
