Paramount Plus, formerly known as CBS All Access, is one of the most popular streaming platforms with content from multiple genres. May it be news, TV serials, sports, live TV, or anything else, Paramount Plus offers it all for its subscribers. Some users recently reported issues with getting Paramount Plus to work on Roku. Are you also among these users who are experiencing the issue of Paramount Plus not working on Roku? Are you annoyed with the multiple error messages popping up every time? Do not worry, and this article will help you get Paramount Plus to work on Roku in no time with easy step-by-step instructions.
Why Paramount Plus Not Working on Roku?
When the services offered by Roku stop working, there may be plenty of reasons behind it. At times, this happens due to an internet connectivity issue. This also happens when a minor technical glitch can be fixed with a simple device reboot. Such a problem also arises due to some defective part in your Roku. Since the issues on Roku can be caused due to numerous reasons, there isn’t one single way to find out what causes such an issue and how it can be fixed. You will need to troubleshoot and use your understanding to know the cause to get Paramount Plus to start working normally on Roku again.
How to Fix Paramount Plus Not Working on Roku?
As discussed above, several reasons can be why Paramount Plus is not working on Roku. Fortunately, there are a few easy troubleshooting methods to understand the reason and fix the issue within no time.
1. Check Paramount Plus App Servers are Down
Before you move on to the several things you can try to get Paramount Plus working on Roku, you can start by checking if the servers of Paramount Plus app are down. Although this won’t always happen, it definitely can be a possibility. You can do the following things to know whether the Paramount Plus servers are down or not.
- You can also check if the app is behaving the same way on your other devices.
- You can also check the social media accounts of Paramount Plus for any such updates where they have informed about the servers being down.
2. Check Internet Connection
One of the first things you must do when Paramount Plus stops working on Roku is to check your internet connection. You will need to ensure that your Roku device is connected to a stable internet connection. You will need to check the following things to ensure that your internet connection is stable.
- Go to ‘Settings’ of your device and check the network status from there.
- You can even restart your Wi-Fi router.
- Go to Google and run an internet speed test.
3. Uninstall and Reinstall Paramount Plus App
This fix will work if the issue you are facing is only with the Paramount Plus app. At times the services offered by Roku can get corrupted, or a technical glitch might have emerged after an update. When you uninstall Paramount Plus app and reinstall it, it can fix such problems. You can do this in the following way.
- From the home screen, go to ‘Paramount Plus’ app and press your remote’s ‘*’ button.
- Once done, select ‘Remove Channel’.
- Restart your Roku device and reinstall the Paramount Plus app from the Roku Channel Store.
4. Check Paramount App Account Status
It is quite possible that there might be some issue with your account on Paramount Plus, due to which you are not able to use it on your Roku device. A few possibilities are that your Paramount Plus subscription may have ended, or your payment method for the subscription renewal might have been blocked. Once you get these possibilities fixed, Paramount Plus will start working on your Roku device.
5. Restart Your Roku Device
The simplest way to troubleshoot any issues on your Roku device is to restart it. A few minor issues on Roku can be easily fixed by doing this. To restart Roku, unplug the device’s plug from the power source, wait for a few seconds and then plug it back in. Once Roku gets reset, it will switch on automatically.
6. Clear Cache and Data on Roku Device
By pressing a specific button on your Roku remote for a specified number of times, you can clear the cache and data on your Roku device. The specifics are mentioned below.
- Turn your Roku device on and press the ‘Home’ button.
- Once you see the Home on the screen, press the ‘Home’ button 5 times.
- Press the ‘Up’ button once.
- Press the ‘Rewind’ button 2 times.
- Press the ‘Forward’ button 2 times; this will clear the cache on your Roku device.
7. Check Wi-Fi Router
You will also need to check your Wi-Fi router to ensure a stable internet connection. If you suspect that the wifi is down, you can connect your other devices to the same Wi-Fi router and check whether the internet is working fine. If the Wi-Fi router is having issues due to which the Paramount Plus app is not working, you will need to call your internet service provider to fix the problem.
8. Turn off Tracking Protection
When you have turned on tracking protection, it can lead to streaming issues on Paramount Plus. to turn off tracking protection for better streaming experience on Roku, you can follow the steps given below.
- From the menu, select the 3 vertical lines at the corner.
- Go to ‘Preferences’, and then select ‘Privacy’.
- If ‘Standard’ is selected, deselect it and select ‘Strict’.
9. Disable VPN
Paramount Plus is a geo-restricted app, which means that you cannot access it from just about any place in the world. If the VPN you are using is connected to a country that cannot access Paramount Plus, you won’t be able to access the app. To get rid of such an issue, you can try disabling your VPN. You can also try to connect it to a country that can access Paramount Plus app.
10. Disable Ad-Blocker
The ad blockers installed by you can be the reason behind Paramount Plus not working on Roku. In case you are using an ad-blocker, disable it and check if the problem persists.
11. Update Software/Firmware
With outdated software, your Roku device can give a lot of issues like the one we are discussing in this article. A simple fix would be to update the software in the following way.
- From the device ‘Settings’, go to ‘System’.
- From there, select ‘System Update’ and update the software of your Roku device.
12. Factory Reset to Roku
If none of the above fixes help you in solving the problem of Paramount Plus not working on Roku, you can try factory resetting Roku. When there are software issues in the Roku device, it can lead to such problems. In such a case a simple reset in the following way can resolve the problem of Paramount Plus not working.
- From ‘Home’, go to ‘Settings’.
- Select ‘System’ and then go to ‘Advanced System Settings’.
- Select ‘Factory Reset’ from the options.
- Key in the code and press ‘OK’.
- Select ‘Start Factory Reset’.
13. Contact Paramount Plus App or Roku Support
If you have tried each of the above solutions and still Paramount Plus is not working on Roku, you will need to contact the customer support of Paramount Plus or Roku. They can give some definite answers to resolve the issue.
Paramount Plus On Roku – FAQs
Ans: If you are not able to log into Paramount Plus on Roku, you can try clearing the cache and data and try again.
Ans: Paramount Plus has several problems that may be due to many reasons. One such reason is that your internet connection may be poor or unstable. The minimum requirement for Paramount Plus to work effectively on Roku is internet connectivity with a minimum speed of 4 Mbps. If your Wifi connectivity does not fulfil this requirement, you can experience several problems with Paramount Plus.
Ans: To cancel your Paramount Plus subscription, follow the steps below.
*Navigate to the official website of Paramount Plus and enter your login credentials.
*Select your name and go to your Account.
*Select the ‘Cancel Subscription’ option.
*Tick the box in front of ‘I understand the terms of cancellation’ and then click ‘Yes, Cancel to confirm’.
Ans: When you sign up for a Paramount Plus subscription on your Roku device, you can get access to the several VOD and linear content included in the Paramount Plus subscription across your Roku device, web, and your iOS/Android mobile device.
Ans: Although you do get a free 7-day trial subscription of Paramount Plus, you will have to pay to access the content on Paramount Plus after this period. You can choose between the below two plans once your trial period gets over.
*Essential at $5.99/month
*Showtime at $11.99/month
Ans: You can have 6 different profiles on Paramount Plus and you can access them from 3 different devices of your choice.
Conclusion
If you ever find yourself in a situation wherein the Paramount Plus app is not working on your Roku device, the step-by-step instructions given on this article can definitely help you out. You will need to ensure that your Roku device is up to date to avoid such issues. Sometimes a simple restart of the device can fix several problems, so you must always start the troubleshooting process by restarting the device and checking whether the problem persists. If none of the solutions mentioned above work, the best way to resolve the problem would be to contact customer service.
