Nowadays, watching a movie or catching up on your favourite TV show is easier than ever. This is possible thanks to the various streaming apps available, like Netflix, Prime Video, HBO, Hulu, Disney Plus, and many more. While these are all certainly quite great, one might argue that Netflix is one of the best, thanks to its expansive media library.
However, Netflix itself is also imperfect since you can face all kinds of issues. One common issue related to Netflix happens to be that it keeps crashing. As this can be quite frustrating, we are here with detailed instructions on how to fix Netflix keeps crashing issues and everything related to it that you can learn by going through this guide until the end.
Why Does Netflix Keep Crashing?
If you are trying to troubleshoot an app on your smartphone or your smart TV for the first time, fixing it can be quite difficult. Therefore, before trying out any fixes regarding Netflix crashing, you should first try to understand the possible reasons behind Netflix keeps crashing on your smartphone or smart TV. Starting with software-related issues, Netflix might be crashing due to poor internet connectivity, corrupted data files, outdated Netflix versions, and many others. Similarly, hardware issues may include things like corrupted streaming box, issues with power cord, and many others.
How to Fix Netflix Keeps Crashing Issue?
There can be a lot of possible causes of Netflix crashing issues, and fixing the same can be quite frustrating. Therefore, to successfully fix the same, you should try a number of fixes for Netflix keeps crashing, including the following:
1. Check Your Internet Connection
Before checking any possible fix regarding the Netflix keeps crashing issue, you should first check your internet connection. This is because you won’t be able to connect to Netflix servers without a working internet connection, which may even cause the Netflix app to crash. Thus, make sure to connect to a high-speed and high-quality internet connection.
2. Clear Netflix Cache and Data
Apart from having issues with your internet connection, there is a high possibility that the Netflix app itself has corrupted data which is causing the Netflix app to crash and have issues. Fortunately, this is quite easy to fix if you are on an Android device. You can simply go to the Settings app, head over to the Apps menu, open Netflix and select Clear Data and Cache storage which should fix all issues with the app.
3. Uninstall and Reinstall Netflix
While clearing Netflix cache and data should get rid of any and all corrupted data, there is still a possibility that there is still a chance that the Netflix app still has some corrupted data stored in it. In that case, you should first uninstall and then reinstall the Netflix app on your device to hopefully get rid of the Netflix keeps crashing issue.
4. Restart and Update Your Device
Apart from having issues with the Netflix app itself, it is also possible that your device itself has issues and bugs, causing Netflix to crash. Thus, you should first try restarting your device to see if that fixes issues with your device. If not, you should also check for updates on your device and update it to the latest firmware since it will fix all bugs and issues on your device, which should help you use Netflix without any issues as well.
5. Check Netflix Server Status
Even though Netflix is a popular streaming app which works great most of the time, Netflix too can have server issues in some cases. This simply means that if the Netflix servers are not working, then you won’t be able to use Netflix, and the Netflix app may even start crashing. Hence, you should use any server status website to confirm whether the Netflix app is working.
6. Check Netflix Account Status
As Netflix is a subscription-based service, it requires you to pay for it every month before you can watch movies and TV shows. And while it usually lets you know about your plan status once it is expired, it may sometimes cause crashing issues once your plan is expired. Therefore, you should also check your Netflix account’s account status and ensure you have an active plan before trying to fix such an issue.
7. Check for Netflix Updates
Similar to the firmware of your device, the Netflix app itself receives regular updates from time to time. As you would expect, Netflix receives these updates to get new features and fix any existing issues. And in case of crashing issues, updating your Netflix app can also potentially fix them, making this fix highly recommendable.
8. Disable VPN Services
If you have been using Netflix for a long time, then you must know that Netflix offers a selective media library based on your location. As a result, you might be using a VPN service to change your online location to a different country to access the complete Netflix media library. Unfortunately, using such a VPN can also cause issues with Netflix. Hence, try disabling VPN services and check if that helps you fix crashing issues with the Netflix app.
9. Disable Ad Blockers
These days, almost all apps and websites have a lot of ads which can be quite frustrating. Due to this, you might have downloaded and installed an ad blocker on your computer or smartphone. While this is certainly quite handy, it may cause issues with other apps on your device, like Netflix. Therefore, you should try disabling your ad blocker and see if it fixes issues with the Netflix app.
10. Scan for Malware Infections
Those of you who are facing issues with Netflix on your PC might be facing the same due to a possible malware infection on your computer. Therefore, you should scan for malware infections on your computer using Windows Defender. Once you run a quick scan in Windows Defender, it will automatically find any possible malware infection in your computer and get rid of the same, which should fix issues with Netflix crashing.
11. Factory Reset
By now, you must have tried a lot of methods and ways to fix the Netflix keeps crashing issue. However, if you are still unable to fix the same, then there can be a number of settings which are incorrect on your device and the Netflix app. Since fixing these issues one by one can be quite time-consuming, you should instead factory reset your device on which you are facing issues with Netflix.
12. Contact Netflix Support
Because Netflix is a highly popular streaming app, it even offers benefits like easy-to-reach customer support. As a result, if you have already tried all of the fixes and you are still facing Netflix keeps crashing issue, then you can simply get in touch with Netflix support. You can call or email them to explain the issue you are facing. Netflix customer support will then help you to fix the Netflix keeps crashing issue.
Netflix Keeps Crashing – FAQs
Ans: If your Netflix app keeps crashing repeatedly, it can be due to several reasons, as mentioned above. However, this can be easily fixed in most cases by clearing the Netflix app data. For the same, go to Settings and find the Apps menu, where you have to find the Netflix app. Now, open the same and select Clear Data and Clear Cache options to fix any issues with the Netflix app.
Ans: Another issue with the Netflix app that you may face is that it keeps stopping and reloading all the time. Unlike the crashing issue, this is generally caused due to internet issues. Therefore, ensure you have a high-quality and high-speed internet connection before using Netflix on your smartphone or any other device.
Ans: There can be many scenarios where you may want to clear the cache and data of the Netflix app on your Android device. Whether you want to fix issues or completely log out of the Netflix app, you can easily do it from the Settings of your Android device. When in the settings, go to the Apps section and find the Netflix app. Then, open it and simply select Clear Storage under the Storage & Cache section.
Ans: If you have a smart TV that cannot run Netflix, then it is highly likely that the issue is caused due to operating system-level issues. And since not all TVs allow you to clear the cache of the Netflix app, you should first power off your smart TV and then remove the power cable. Then, after 15 seconds, connect the cable and turn on your smart TV again, after which you shouldn’t face any issues with Netflix.
Ans: Similar to a smartphone, the Netflix app on your smart TV may stop working for several reasons. For starters, this might be caused due to internet connectivity issues. Also, corrupted app data can lead to issues where you can’t use an app like Netflix on your smart TV.
Ans: Unlike a smartphone which allows you to kill apps from the recent apps menu, a smart TV doesn’t allow you to refresh apps directly. Instead, you will first need to power off your smart TV. Then, you will need to leave your smart TV unplugged for 3 minutes. Finally, when you replug your smart TV, it will be refreshed without any issues.
Conclusion
While there is a wide range of streaming apps available for your smartphones, PCs, and even smart TVs these days, you can easily watch any movie or TV show using your internet connection. And while Netflix is considered one of the best out of all these streaming apps, even Netflix is not perfect. This is due to the reason that sometimes the user may face issues where Netflix keeps crashing. Since this can ruin your movie or TV show, we have already given a complete guide on what causes Netflix to keep crashing issues as well as how to fix Netflix keeps crashing. And if this has helped you in fixing Netflix issues on your devices, make sure to leave your thoughts and suggestions in the comments section down below.
